Explore our frequently asked questions
ORDERS AND SHIPPING
SHIPPING OPTION DELIVERY PRICE DELIVERY TIMEFRAME SALE PERIODS Express Free for orders over GBP £500.
Orders below GBP £500 will be charged GBP £10.
Express delivery can be expected within 2-3 business days. Some locations may take an additional 1-2 business days. During sale periods, express delivery may take an additional 1-2 business days. Toshi Concierge Free on all orders over GBP £500 Toshi Concerige services will arrive within the date and time slot chosen at checkout. Toshi is only available in London, zones 1 to 4.
MIDDLE EAST AND AFRICA
SHIPPING OPTION DELIVERY PRICE DELIVERY TIMEFRAME SALE PERIODS Express Free for orders over GBP £500
Orders below GBP £500 will be charged GBP £25. Duties and taxes are excluded.
Express delivery can be expected within 2-4 business days. Some locations may take an additional 1-2 business days. During sale periods, express delivery may take an additional 1-2 business days.
All orders are processed within 1 business day and are shipped Monday to Friday. All deliveries must be signed for. Ensure that someone will be available between 9am and 6pm to sign for the delivery
Explore our delivery options here.
We cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses.
Orders to these addresses may be subject to cancellation.
If you require any changes to your order; including incorrect address details and/or item sizing, contact Client Services immediately. We cannot guarantee any amendments to your order. If your order has already been processed, ZIMMERMANN does not accept responsibility for incorrect details entered.
You will receive a confirmation email upon placing your order and again once your order has been packed. The packing confirmation email will contain your delivery tracking link. If you purchased multiple items in your order, these may be shipped to you in separate parcels. If this occurs, you will receive a unique tracking numbers for each shipment.
In the case of any delay to processing times for any delivery service, you will be notified by email.
If you have any further enquiries you can reach out to Client Services who will provide you with an update on your order status.
We accept payments via Apple Pay, American Express, Visa, Mastercard and PayPal. ZIMMERMANN gift cards can also be used at the checkout.
The ZIMMERMANN Online Store currently offers two packaging options: our signature gift box packaging and our eco-friendly packaging. Both options include boxes made of recyclable material and contains a percentage of recycled paper.
Find out more on our packaging options here.
Our Client Services experts are available to assist in placing a ZIMMERMANN Online Store order over the phone.
Contact our Client Services team here.
Our Client Services experts would be delighted to offer you a personal shopping experience. The team can assist with size and fit guidance, as well as advice in updating your wardrobe with key seasonal pieces.
Contact our Client Services team here.
We currently do not offer pre-order from our Runway Shows or for our upcoming collections, however you can register interest with Client Services or your preferred Store to become notified if and when your desired item becomes available.
Our system conducts fraud checks on transactions at random. This is for your own security. If your order is selected, our Client Services team will be in touch to request further information from you, which may be an electronic copy of a government issued ID or confirmation of a small amount refunded to the card or account you transacted from.
For orders to countries outside of Australia, United States, Europe and United Kingdom, orders are primarily shipped on a Delivery Duty Paid (DDP) basis. This means duties and taxes are calculated and charged based on the items ordered for your shipment destination at checkout. For some destinations orders will be shipped Delivered Duty Unpaid (DDU) and you may be required to pay duties and taxes on customs entry arrival into your country.
Read our full policy on Currency, Duties & Taxes here.
You may return your ZIMMERMANN Online order by returning it to a ZIMMERMANN Store or by sending it back to the Online Store within 15 days from the date of delivery. Items returned outside this period will not be accepted. All items can be returned for a refund or credit note.
Read more on our returns policy here.
Items purchased online between Monday 5th December 2022 and Friday 23rd December can be returned up to Monday 9th January 2023 with proof of purchase. Items purchased outside of this period are subject to the 15 day returns policy.
Submit an online return here.
You must submit a return request on zimmermann.com to be able to return your online order. A return request must be submitted to receive your refund within normal processing times.
We currently don’t offer exchanges for purchases made from the Online Store, however if you wish to exchange an item for another style or size, we recommend you simply return your item for an Online Store refund or credit note and then purchase the new item separately. Alternatively you can do this In-Store.
For In-Store full-price purchases, returns can be made within 7 days for a credit note or exchange. All sale items purchased In-Store are final sale. We do not provide refunds for In-Store purchases unless required by law. If you would like to use a credit note issued In-Store for an Online purchase, you will need to reach out to Client Services here.
Read more on In-Store return policy here.
You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods, returns processing may take an additional 1-2 business days.
Download a copy of the returns form here.
Ensure to enclose this form when returning your order, clearly stating your returns number, full name, contact number and email address.
We offer free returns within the United Kingdom and for Middle Eastern clients in Bahrain, Egypt, Iran, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syrian Aran Republic, United Arab Emirates and Yemen. Contact Client Services to book your free return with DHL.
For all other international regions, contact Client Services for support in producing the necessary paperwork for your return. For returns sent by mail, use an express postal service to ensure your return in received within the expected timeframe. For returns via courier, we recommend using DHL.
Contact Client Services here if you need help with your return.
Should you wish to return an item, ZIMMERMANN do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Residents can contact their local customs office to obtain a tax refund.
We offer our Ready-to-Wear and Swim & Resort pieces sizes ranging between 0P and 4. All ZIMMERMANN items have their own individual measurments size guides that can be found on their product pages.
Find out more about ZIMMERMANN sizing here.
Our products are produced in limited quantities and may run out of stock. You can register your interest using our "Notify Me" feature on the product page to be notified if the item comes back in stock. You can also view product availability at your local boutique by using our 'Find in Store' feature on each product page. Although we cannot always guarantee the availability of all products, our In-Store and Client Services experts are more than happy to assist you if you are looking for a particular product or cannot find it on our site.
Each indiviudal item has its own care instructions. We recommend refering to the item product page or the care tag in the garment for all care instructions.
ZIMMERMANN fabric and care information can be found here.
ZIMMERMANN takes sustainability seriously. Our design, sourcing, retail, Ecommerce and logistics teams are constantly evaluating the best options in this fast-changing space, and we are committed to being transparent about our journey. We are actively implementing policies and processes to ensure that ZIMMERMANN is a responsible fashion business.
Discover more about ZIMMERMANN's commitment to susbainabilty here.
Your privacy and data protection are incredibly important to us.