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Details of the Privacy Policy
This Privacy Notice is designed to assist you in understanding how ZIMMERMANN U.K. Limited (“ZIMMERMANN”, “we”, “us” “our”) collects, uses, and safeguards the information you provide us when you visit our website (https://www.zimmermann.com/uk) (the “Site”), use the services we provide on the Site and in our stores (together, the “Services”). This Notice also explains the choices you have regarding our use of your information. Any personal information will be processed in compliance with current applicable laws on privacy and with any specific local regulations applicable from time to time.
For the purposes of this Privacy Notice, personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
We collect the following categories and types of personal information
We collect personal information about you automatically when you:
Information we collect about you from third parties:
We collect and process your personal information on AWS servers in Australia when you:
Contact Us. When you contact us by phone, email, WhatsApp, brand social accounts, or by live chat, we collect your identifiers, inferences from this category of information, and any other information you would like to share with us. If available, we also collect your internet activity information and commercial information. We collect this information so that we can:
Create an account with us. When you create an account, we collect your identifiers, so that we may:
Apply for employment. When you apply for employment, we collect your identifiers, employment information, your education information, and any other information you decide to share with us. We collect this information so that we may communicate with you and assess your qualifications for the position for which you applied. The legal basis for this processing is the processing is necessary to perform a contract or to take steps at your request before entering a contract.
When you sign up for our marketing emails. When you sign up for our marketing emails, we collect your identifiers, so that we may send you newsletters. The legal basis for this processing is your consent and you can revoke your consent at any time by unsubscribing from the footer of our marketing emails or emailing clientservices.uk@zimmermann.com.
When you sign up for Store Communication. When you sign up for our Store Communication, you may receive personalised communication relating to your purchases, profile, or Zimmermann services. We may contact you via email, text, phone, post, or social media. The legal basis for this processing is your consent and you can revoke your consent at any time by emailing clientservices.uk@zimmermann.com,or notifying a staff member in store, asking to unsubscribe from ‘Store Communication’.
Accept an invitation to join a loyalty program. If you are included in a loyalty program, we process your identifiers, commercial information, financial information, internet activity information, and inferences from those categories. We collect this information so that we may:
Maintain and improve our business, Site, and Services. To maintain and improve our overall business, we collect your identifiers, commercial information, and internet activity information. We collect this information so that we may:
In the processing of your personal information, we may also use your personal information to defend our rights and the rights of others, to efficiently maintain our business, to comply with the law as, and for other limited circumstances as described in How We Share Your Information.
“Cookies” are small pieces of text sent to and stored by your web browser by a website you visit. We place and store cookies for multiple purposes. Cookies enable us to personalize your viewing experience. When you revisit our Site, we can recognize you by the cookie and customize your experience at the Site accordingly. For example, we use cookies to track Site usage and traffic patterns, prevent fraudulent activity or improve Site security, and assess the performance of the Site.
To enable and improve your browsing and user experience and to offer you live chat services on our Site, we use cookies and similar tools for the purposes described in the table below:
We use the following cookies on our Site:
Cookie | Purpose | Description |
_ga | Performance / Functional | This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
_guid | Performance / Functional | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating analytics reports. |
user_allowed_save_cookie | Performance / Functional | This cookie is set when you choose to Accept cookies so that we do not ask you again for 365 days. |
recently_viewed_product | Performance / Functional | This cookie is used to display your previously viewed products. |
inside-au | Performance / Functional | This cookie helps us facilitate the live chat service on our Site. |
fs_uid | Performance / Functional | This cookie helps us improve the usability of the Site, and the overall customer experience. |
scarab.profile | Functional | This cookie stores user profile information, products the user browsed, etc. |
scarab.visitor | Functional | This cookie is used to display personalized product recommendations. |
__stid | Functional | This cookie helps us facilitate the Share This service on our Site. |
ss-cart-products | Functional | This cookie is used to store products added to your cart. |
ss-viewed-products | Functional | This cookie is used to store your previously viewed products. |
_fbp | Targeting/Advertising | This cookie stores the visitor id which will be used by the Facebook Pixel. |
fr | Targeting/Advertising | This cookie tracks opted out Facebook users |
Rmuid | Targeting/Advertising | This cookie is used by Rakuten and uses cookies to store session information in order to analyze performance of our marketing affiliate partners. |
We also use pixels and tags to understand user trends so that we can provide an optimal browsing and shopping experience for our customers. Through these trackers we also process click through information from our marketing emails to our Site.
Behavioral or Interest-Based Advertising Generally
ZIMMERMANN does not presently use Ad Choices. To learn more about the use of your information for behavioral advertising, visit the Digital Advertising Alliance (https://digitaladvertisingalliance.org/) or the Network Advertising Initiative, (http://www.networkadvertising.org/managing/opt_out.asp).
Some mobile devices provide options to opt out of behavioral advertising, such as the “Limit Ad Tracking” setting on iOS devices or setting to “Opt out of Interest-Based Ads” on Android devices.
Please note that these actions will not opt you out of being served advertising. You will continue to receive generic ads.
Google Analytics
See http://www.google.com/policies/privacy/partners/ for information about how Google uses the information provided to Google Analytics. You can control the information provided to Google and opt out of certain ads provided by Google by using any of the methods set forth here or using the Google Analytics opt out browser add-on here.
Facebook Pixel
You can opt-out of displaying Facebook ads by visiting your Facebook Ad Settings, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. For European users, please visit the European Interactive Digital Advertising Alliance.
Cookie Settings
You may limit the collection of your information through cookies by opting-out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. However, please note certain features of the Site may not work if you delete or disable cookies, such as our Live Chat service. You can use the browser that you are using to view this Site to enable, disable, or delete Cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Each web browser is different. For information on reviewing or deleting cookies from specific browsers, click on the appropriate browser: Firefox, Firefox IOS, Firefox Android, Safari, Safari Mobile, Chrome, Internet Explorer, Microsoft Edge, Opera.
If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of the Site may not function properly.
If you choose to opt out, we will place an “opt-out cookie” on your computer. The “opt-out cookie” is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for some cookies that are important to how our websites and mobile apps work (“essential cookies”). If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences.
General sharing:
We may share your personal information with our service providers and other third parties as described below:
Sharing in the past 12 months:
For a Business Purpose
In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose with the following categories of third parties:
For a Sale. Certain sharing we engage in may be considered a sale under the California Consumer Privacy Act. In the preceding twelve (12) months, we have sold your internet or other electronic network activity collected via cookies to data analytics providers and ad networks. You may opt-out of the use of these cookies by following the instructions in How To Opt Out Of Cookies below.
We have also disclosed personal information you have shared with us, like your identifiers and commercial information, with our corporate family, including our affiliates, to exchange business intelligence. In both circumstances, we may also share inferences made from the aforementioned categories of personal information. You may opt-out of this sharing practice by contacting us at clientservices.uk@zimmermann.com.
We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized access, modification or disclosure with security measures such as access controls. Our employees and agents are obliged to treat any personal information held by us confidentially.
Please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure, therefore, we cannot guarantee absolute security. If you have any security questions, please contact us at the Contact Information below.
You can request deletion of your account by contacting us at clientservices.uk@zimmermann.com.
We will retain your personal information until the earlier of (i) the information is no longer necessary to accomplish the purpose for which it was provided; or (ii) we delete your information pursuant to your request. We retain your personal information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. Below are some more specific reasons we would retain some data for longer periods of time:
Even if you delete your account or personal information, please keep in mind that the deletion by our third-party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time.
Marketing. We may use your identifiers to provide you with relevant consumer information, notify you of products, store openings and offers that may be of interest to you. You must opt in to receive these communications, but if you change your mind, you may opt out of receiving all marketing information from us at any time. You can do this by:
It may take up to 48 hours for your status to be updated on our systems. Please be advised that Back In Stock notifications are not associated to the Newsletter, you will need to contact Client Services to be removed from this notification list for each item you have requested.
Inside chat service. We use the Inside Chat service which involves use of cookies to track consumer activity and log chat activity on the website. ZIMMERMANN will not intentionally collect personal information via Inside Chat, but may aggregate data collected on the ZIMMERMANN website, with or without data collected from other sites. You have the option to opt out of tracking by contacting client services.
Rakuten Marketing. ZIMMERMANN partners with Rakuten Marketing, who may collect personal information when you interact with our site. You can review the collection and use of this information or opt out of Rakuten’s collection of your personal information here.
Your Rights Under the General Data Protection Regulation
If our processing of your personal data is subject to the European Union General Data Protection Regulation 2016/679 (GDPR), you have the following rights under the GDPR:
To exercise these rights, please contact us at clientservices.uk@zimmermann.com.
We do not support Do Not Track (DNT). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
This Site and our Services are not intended for individuals under the age of 16 years. If you are a minor, you should obtain the consent of your parent or legal guardian prior to providing your personal information. If we discover that we have collected personal information about a minor without the prior consent of a verifiable parent or legal guardian, we will de-activate the minor’s account and delete the information.
This Privacy Policy may be updated and changed from time to time. We will post the new Policy on the Site and will indicate the date it goes into effect. If the changes materially affect your rights, our Site will contain a special notice about the changes and, if required by law, will prompt you for your consent for certain changes. Each version of this Privacy Policy will be identified by its effective date, which you can find at the bottom of this Policy.
If you have any questions or comments about our privacy practices, you can contact us at:
ZIMMERMANN
36 rue du Louvre
75001 Paris France
Last updated: February 21, 2022
The Online Store Returns Policy & Process
Subject to these terms, you may return your ZIMMERMANN Online Store purchase, including sale items, by either returning it to:
For online purchases, returns other than for faulty goods must be made within 15 days from the date of delivery for refund or credit note. We recommend trying on all purchased items once received, to ensure adequate time to return items if necessary.
If you wish to exchange for another item or size, you can do this in store or simply return it for a store credit or refund and purchase the new item separately.
Returns only accepted with proof of purchase.
Unless the return is required by law:
This policy does not apply to ZIMMERMANN in-store purchases.
This policy does apply to Phone Orders, with the exception that Phone Orders must be returned to the specific ZIMMERMANN Store where the order was placed.
Should you wish to return an item, ZIMMERMANN does not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to seek a tax refund.
While ZIMMERMANN covers the costs of returns using the prepaid returns label within the UK, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. All international returns should be shipped back to ZIMMERMANN as goods returned to sender to ensure no duties and taxes are incurred for the return.
You may return or exchange (where available) your ZIMMERMANN Online Store purchase, including sale items, to the ZIMMERMANN Store in London. All in-store returns will be subject to adherence of the Online Store Returns Policy detailed above.
To return your purchase, take the item(s) you wish to return along with your confirmation email and all other paperwork and packaging included in your order.
All in-store refunds will be processed by our Online Client Services team.
Note: Credit notes issued in store are not redeemable on online purchases.
If your Toshi Concierge order is eligible for a return, the process for returning your items is detailed below:
1. Submit a Return Request
Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times.
On completion of this process you will receive an email confirming your return details.
You may select a refund or store credit for all or some of your items.
2. Email clientservice@toshi.co or click on the ‘Contact Us’ button in your Toshi Delivery Confirmation email to arrange the collection of your Toshi Concierge order.
Return pickups from Toshi are free of charge.
3. Pack Your Return
When returning items ensure you enclose:
• The completed Returns Form, including your return number
• Your Invoice (included in your delivery)
• The item(s) for return, including packaging
Please read Return Processing Times for more information.
We offer a free returns courier service for online orders, where available. Follow the steps to use this service.
Note: You will need access to a printer to use this free service
1. Submit a return request
Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times.
On completion of this process, you will receive an email confirming your return details with your return label included.
You may select a refund or store credit for all or some of your items.
2. Pack your item(s)
Carefully pack return item(s) into one package. If your return does not fit in one package, contact Client Services for an additional return label.
Affix your shipping label (page with three barcodes) to the outside of your package.
Do not include the waybill doc and commercial invoice in the package.
3. Return your item(s)
Courier collection
DHL will collect your return on your booked date and deliver it to the Zimmermann Online Store for processing. Once collected, use the link in your confirmation email to track your return.
To view, change, or cancel your existing DHL Express return courier booking, go to your DHL Label Confirmation email and follow the steps.
Or;
Drop off to a location near you
Drop off your package at a DHL location near you. Once dropped off, use the link in your confirmation email to track your return.
If your area is not serviced, contact Client Services.
If you wish to return your items via an alternative courier service, ZIMMERANN will not be liable for any loss, damages, or expenses.
To view, change, or cancel your existing DHL Express return courier booking, contact Client Services.
Note: We endeavour to process our returns within 5 business days of receiving your return, however, during sale periods this may take 1-2 business days longer.
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your credit note or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive an email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods returns processing may take 1-2 business days longer.
Returns will only be accepted on items within 15 days from the date of delivery. Items returned outside their respective period will not be accepted. An online return request must be submitted to receive your refund within normal processing times.
Download a copy of the Returns Form.
Details of the Privacy Policy
This Privacy Notice is designed to assist you in understanding how ZIMMERMANN U.K. Limited (“ZIMMERMANN”, “we”, “us” “our”) collects, uses, and safeguards the information you provide us when you visit our website (https://www.zimmermann.com/uk) (the “Site”), use the services we provide on the Site and in our stores (together, the “Services”). This Notice also explains the choices you have regarding our use of your information. Any personal information will be processed in compliance with current applicable laws on privacy and with any specific local regulations applicable from time to time.
For the purposes of this Privacy Notice, personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
We collect the following categories and types of personal information
We collect personal information about you automatically when you:
Information we collect about you from third parties:
We collect and process your personal information on AWS servers in Australia when you:
Contact Us. When you contact us by phone, email, WhatsApp, brand social accounts, or by live chat, we collect your identifiers, inferences from this category of information, and any other information you would like to share with us. If available, we also collect your internet activity information and commercial information. We collect this information so that we can:
Create an account with us. When you create an account, we collect your identifiers, so that we may:
Apply for employment. When you apply for employment, we collect your identifiers, employment information, your education information, and any other information you decide to share with us. We collect this information so that we may communicate with you and assess your qualifications for the position for which you applied. The legal basis for this processing is the processing is necessary to perform a contract or to take steps at your request before entering a contract.
When you sign up for our marketing emails. When you sign up for our marketing emails, we collect your identifiers, so that we may send you newsletters. The legal basis for this processing is your consent and you can revoke your consent at any time by unsubscribing from the footer of our marketing emails or emailing clientservices.uk@zimmermann.com.
When you sign up for Store Communication. When you sign up for our Store Communication, you may receive personalised communication relating to your purchases, profile, or Zimmermann services. We may contact you via email, text, phone, post, or social media. The legal basis for this processing is your consent and you can revoke your consent at any time by emailing clientservices.uk@zimmermann.com,or notifying a staff member in store, asking to unsubscribe from ‘Store Communication’.
Accept an invitation to join a loyalty program. If you are included in a loyalty program, we process your identifiers, commercial information, financial information, internet activity information, and inferences from those categories. We collect this information so that we may:
Maintain and improve our business, Site, and Services. To maintain and improve our overall business, we collect your identifiers, commercial information, and internet activity information. We collect this information so that we may:
In the processing of your personal information, we may also use your personal information to defend our rights and the rights of others, to efficiently maintain our business, to comply with the law as, and for other limited circumstances as described in How We Share Your Information.
“Cookies” are small pieces of text sent to and stored by your web browser by a website you visit. We place and store cookies for multiple purposes. Cookies enable us to personalize your viewing experience. When you revisit our Site, we can recognize you by the cookie and customize your experience at the Site accordingly. For example, we use cookies to track Site usage and traffic patterns, prevent fraudulent activity or improve Site security, and assess the performance of the Site.
To enable and improve your browsing and user experience and to offer you live chat services on our Site, we use cookies and similar tools for the purposes described in the table below:
We use the following cookies on our Site:
Cookie | Purpose | Description |
_ga | Performance / Functional | This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
_guid | Performance / Functional | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating analytics reports. |
user_allowed_save_cookie | Performance / Functional | This cookie is set when you choose to Accept cookies so that we do not ask you again for 365 days. |
recently_viewed_product | Performance / Functional | This cookie is used to display your previously viewed products. |
inside-au | Performance / Functional | This cookie helps us facilitate the live chat service on our Site. |
fs_uid | Performance / Functional | This cookie helps us improve the usability of the Site, and the overall customer experience. |
scarab.profile | Functional | This cookie stores user profile information, products the user browsed, etc. |
scarab.visitor | Functional | This cookie is used to display personalized product recommendations. |
__stid | Functional | This cookie helps us facilitate the Share This service on our Site. |
ss-cart-products | Functional | This cookie is used to store products added to your cart. |
ss-viewed-products | Functional | This cookie is used to store your previously viewed products. |
_fbp | Targeting/Advertising | This cookie stores the visitor id which will be used by the Facebook Pixel. |
fr | Targeting/Advertising | This cookie tracks opted out Facebook users |
Rmuid | Targeting/Advertising | This cookie is used by Rakuten and uses cookies to store session information in order to analyze performance of our marketing affiliate partners. |
We also use pixels and tags to understand user trends so that we can provide an optimal browsing and shopping experience for our customers. Through these trackers we also process click through information from our marketing emails to our Site.
Behavioral or Interest-Based Advertising Generally
ZIMMERMANN does not presently use Ad Choices. To learn more about the use of your information for behavioral advertising, visit the Digital Advertising Alliance (https://digitaladvertisingalliance.org/) or the Network Advertising Initiative, (http://www.networkadvertising.org/managing/opt_out.asp).
Some mobile devices provide options to opt out of behavioral advertising, such as the “Limit Ad Tracking” setting on iOS devices or setting to “Opt out of Interest-Based Ads” on Android devices.
Please note that these actions will not opt you out of being served advertising. You will continue to receive generic ads.
Google Analytics
See http://www.google.com/policies/privacy/partners/ for information about how Google uses the information provided to Google Analytics. You can control the information provided to Google and opt out of certain ads provided by Google by using any of the methods set forth here or using the Google Analytics opt out browser add-on here.
Facebook Pixel
You can opt-out of displaying Facebook ads by visiting your Facebook Ad Settings, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. For European users, please visit the European Interactive Digital Advertising Alliance.
Cookie Settings
You may limit the collection of your information through cookies by opting-out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. However, please note certain features of the Site may not work if you delete or disable cookies, such as our Live Chat service. You can use the browser that you are using to view this Site to enable, disable, or delete Cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Each web browser is different. For information on reviewing or deleting cookies from specific browsers, click on the appropriate browser: Firefox, Firefox IOS, Firefox Android, Safari, Safari Mobile, Chrome, Internet Explorer, Microsoft Edge, Opera.
If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of the Site may not function properly.
If you choose to opt out, we will place an “opt-out cookie” on your computer. The “opt-out cookie” is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for some cookies that are important to how our websites and mobile apps work (“essential cookies”). If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences.
General sharing:
We may share your personal information with our service providers and other third parties as described below:
Sharing in the past 12 months:
For a Business Purpose
In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose with the following categories of third parties:
For a Sale. Certain sharing we engage in may be considered a sale under the California Consumer Privacy Act. In the preceding twelve (12) months, we have sold your internet or other electronic network activity collected via cookies to data analytics providers and ad networks. You may opt-out of the use of these cookies by following the instructions in How To Opt Out Of Cookies below.
We have also disclosed personal information you have shared with us, like your identifiers and commercial information, with our corporate family, including our affiliates, to exchange business intelligence. In both circumstances, we may also share inferences made from the aforementioned categories of personal information. You may opt-out of this sharing practice by contacting us at clientservices.uk@zimmermann.com.
We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized access, modification or disclosure with security measures such as access controls. Our employees and agents are obliged to treat any personal information held by us confidentially.
Please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure, therefore, we cannot guarantee absolute security. If you have any security questions, please contact us at the Contact Information below.
You can request deletion of your account by contacting us at clientservices.uk@zimmermann.com.
We will retain your personal information until the earlier of (i) the information is no longer necessary to accomplish the purpose for which it was provided; or (ii) we delete your information pursuant to your request. We retain your personal information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. Below are some more specific reasons we would retain some data for longer periods of time:
Even if you delete your account or personal information, please keep in mind that the deletion by our third-party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time.
Marketing. We may use your identifiers to provide you with relevant consumer information, notify you of products, store openings and offers that may be of interest to you. You must opt in to receive these communications, but if you change your mind, you may opt out of receiving all marketing information from us at any time. You can do this by:
It may take up to 48 hours for your status to be updated on our systems. Please be advised that Back In Stock notifications are not associated to the Newsletter, you will need to contact Client Services to be removed from this notification list for each item you have requested.
Inside chat service. We use the Inside Chat service which involves use of cookies to track consumer activity and log chat activity on the website. ZIMMERMANN will not intentionally collect personal information via Inside Chat, but may aggregate data collected on the ZIMMERMANN website, with or without data collected from other sites. You have the option to opt out of tracking by contacting client services.
Rakuten Marketing. ZIMMERMANN partners with Rakuten Marketing, who may collect personal information when you interact with our site. You can review the collection and use of this information or opt out of Rakuten’s collection of your personal information here.
Your Rights Under the General Data Protection Regulation
If our processing of your personal data is subject to the European Union General Data Protection Regulation 2016/679 (GDPR), you have the following rights under the GDPR:
To exercise these rights, please contact us at clientservices.uk@zimmermann.com.
We do not support Do Not Track (DNT). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
This Site and our Services are not intended for individuals under the age of 16 years. If you are a minor, you should obtain the consent of your parent or legal guardian prior to providing your personal information. If we discover that we have collected personal information about a minor without the prior consent of a verifiable parent or legal guardian, we will de-activate the minor’s account and delete the information.
This Privacy Policy may be updated and changed from time to time. We will post the new Policy on the Site and will indicate the date it goes into effect. If the changes materially affect your rights, our Site will contain a special notice about the changes and, if required by law, will prompt you for your consent for certain changes. Each version of this Privacy Policy will be identified by its effective date, which you can find at the bottom of this Policy.
If you have any questions or comments about our privacy practices, you can contact us at:
ZIMMERMANN
36 rue du Louvre
75001 Paris France
Last updated: February 21, 2022
The Online Store policies and processes
UNITED KINGDOM
| SHIPPING OPTION | DELIVERY PRICE | DELIVERY TIMEFRAME | SALE PERIODS |
| Express | Free for orders over £500. Orders below £500 will be charged £10. | Express delivery can be expected within 2-3 business days. Some locations may take an additional 1-2 business days. | During sale periods, express delivery may take an additional 1-2 business days. |
Next Day | £15 for all orders. | Order by 11am for next business day delivery by 6pm. | During sale periods, order by 10am for next business day delivery by 6pm. |
Collect In Store | Complimentary for all orders. | Orders will be ready for collection within 1 business day. | During sale periods, order processing may take an additional 1-2 days. |
| Toshi Concierge | £20 for all orders. | Toshi Concerige services will arrive within the date and time slot chosen at checkout. Toshi is only available in London, zones 1 to 4. |
AFRICA
| SHIPPING OPTION | DELIVERY PRICE | DELIVERY TIMEFRAME | SALE PERIODS |
| Express | Free for orders over £500 Orders below £500 will be charged £25. Duties and taxes are excluded. | Express delivery can be expected within 2-4 business days. Some locations may take an additional 1-2 business days. | During sale periods, express delivery may take an additional 1-2 business days. |
All orders are processed within 1 business day and are shipped Monday to Friday. All deliveries must be signed for. Ensure that someone will be available between 9am and 6pm to sign for the delivery.
Note: The estimated delivery date provided at checkout is an estimate and may be subject to change. For more detailed delivery information, click on the tracking link in your shipment confirmation email.
The ZIMMERMANN Online Store currently offers two different packaging options for you to choose from during checkout:
SIGNATURE
You can choose to ship with our signature gift box packaging for your gifting experience. Our signature Gift Boxes are currently non-recyclable. We are working to phase these out and replace them with a new 100% recyclable signature gift box.
ECO
Alternatively, you can choose to ship with our recyclable and eco-friendly packaging option.
Our eco-friendly option uses less packaging, such as our signature gift box to cut down on the materials used. Our eco boxes are made of a percentage of recycled material and are fully recyclable. Our tape and tissue are also fully recyclable. Our shipping labels and stickers are not fully recyclable and we ask that you place these items in the general rubbish. We are working on providing fully recyclable options for all our packaging materials and look forward to sharing details of our 100% recyclable packaging offer soon.
Details what on packaging components can be recycled:
Note: When placing an order through Apple Pay, you will not have the option to select a packaging option. Your order will be shipped in our eco packaging option. Should you wish to change this you can reach out to our Client Services team here.
Based on availability, your order may be delivered in packaging different to the option you selected at checkout. This is to ensure all items are delivered in the most secure and protected packaging available.
Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the Shipping email.
All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm.
We cannot deliver to PO Box or Parcel Locker addresses. Orders to these addresses may be subject to cancellation.
Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.
We now offer a complimentry Collect In Store service. This service provides the option to purchase your items online, and collect from your selected ZIMMERMANN store, subject to item and store eligibility. For more information, click here.
For residents of London Zones 1-4, the ZIMMERMANN Online Store offers a Concierge Delivery service via Toshi. Orders using this service are scheduled to be delivered within the date and time slot chosen at Checkout.
Services Available:
Wait and Try
Your Toshi assistant will wait while you decide. Toshi will then return any unwanted items immediately to the ZIMMERMANN store.
Size Up / Size Down
Select the Size Up/Size Down option if you would like additional sizes brought to you. The Toshi Assistant will wait and advise while you decide which size fits the best.
Express
For delivery within the UK, we use DHL's Express Domestic service.
International
For delivery outside of the UK, we use DHL's Express International service.
Concierge Delivery
For delivery within London Zones 1-4, we offer Toshi’s Concierge Delivery service.
All product prices indicated, and payments made on the UK Online Store are in GBP currency. VAT is added to the order total for all shipments within the UK.
For orders to countries outside of the UK, deliveries to some countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the checkout.
This charge is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from the UK; and
2. Duties charged for processing by your country.
The final recommended retail price may vary depending on the delivery country. Orders to South Africa are shipped with DDP.
If a Delivery Duty Unpaid (DDU) destination is selected at checkout duties and taxes will be payable upon your order arriving in your country. This will be noted in the checkout process. For these countries, we are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information contact your local customs office. Any DDU orders refused upon delivery at either the final destination or customs, will have the incurred duties and taxes deducted from the refunded amount and be subject to a 30 day return processing time.
Should you wish to return an item, ZIMMERMANN do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund.
Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
If you require any changes to your order; including incorrect address details and/or item sizing, contact Client Services immediately.
Toshi Concierge order changes can be emailed directly to clientservice@toshi.co or through Toshi live chat on www.toshi.co. Toshi Client Service is available Mon - Sat, 10am - 6pm BST.
If your order has already been processed, ZIMMERMANN accepts no responsibility for incorrect details entered. However, our Returns process is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the clients incurring redirection fees. ZIMMERMANN reserves the right to cancel any order after purchase.
Order details are available in order confirmation emails, and in My Account for clients who were logged in when placing their order. Alternatively contact Client Services for all Online Store and order enquiries.
The following payment methods are accepted on the Online Store: credit card (Visa, Mastercard, American Express, Maestro, Discover), PayPal, and ZIMMERMANN gift cards.
Transaction processing is based in the UK, your bank may apply international transaction fees.
We conduct ID checks on orders at random for your own security. If your order is selected our Client Services team will be in touch to request further information from you, which may be an electronic copy of a government issued ID or confirmation of a small amount refunded to the card or account you transacted from. If your ID cannot be verified it may result in your order being cancelled.
Sale only includes select styles and excludes all new season collections. Sale prices are valid in British stores only and online within the United Kingdom and Africa. ZIMMERMANN Online does not offer sale price adjustments or any form of price matching.
This policy only applies to the ZIMMERMANN Online Store.
The Online Store Returns Policy & Process
Subject to these terms, you may return your ZIMMERMANN Online Store purchase, including sale items, by either returning it to:
For online purchases, returns other than for faulty goods must be made within 15 days from the date of delivery for refund or credit note. We recommend trying on all purchased items once received, to ensure adequate time to return items if necessary.
If you wish to exchange for another item or size, you can do this in store or simply return it for a store credit or refund and purchase the new item separately.
Returns only accepted with proof of purchase.
Unless the return is required by law:
This policy does not apply to ZIMMERMANN in-store purchases.
This policy does apply to Phone Orders, with the exception that Phone Orders must be returned to the specific ZIMMERMANN Store where the order was placed.
Should you wish to return an item, ZIMMERMANN does not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to seek a tax refund.
While ZIMMERMANN covers the costs of returns using the prepaid returns label within the UK, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. All international returns should be shipped back to ZIMMERMANN as goods returned to sender to ensure no duties and taxes are incurred for the return.
You may return or exchange (where available) your ZIMMERMANN Online Store purchase, including sale items, to the ZIMMERMANN Store in London. All in-store returns will be subject to adherence of the Online Store Returns Policy detailed above.
To return your purchase, take the item(s) you wish to return along with your confirmation email and all other paperwork and packaging included in your order.
All in-store refunds will be processed by our Online Client Services team.
Note: Credit notes issued in store are not redeemable on online purchases.
If your Toshi Concierge order is eligible for a return, the process for returning your items is detailed below:
1. Submit a Return Request
Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times.
On completion of this process you will receive an email confirming your return details.
You may select a refund or store credit for all or some of your items.
2. Email clientservice@toshi.co or click on the ‘Contact Us’ button in your Toshi Delivery Confirmation email to arrange the collection of your Toshi Concierge order.
Return pickups from Toshi are free of charge.
3. Pack Your Return
When returning items ensure you enclose:
• The completed Returns Form, including your return number
• Your Invoice (included in your delivery)
• The item(s) for return, including packaging
Please read Return Processing Times for more information.
We offer a free returns courier service for online orders, where available. Follow the steps to use this service.
Note: You will need access to a printer to use this free service
1. Submit a return request
Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times.
On completion of this process, you will receive an email confirming your return details with your return label included.
You may select a refund or store credit for all or some of your items.
2. Pack your item(s)
Carefully pack return item(s) into one package. If your return does not fit in one package, contact Client Services for an additional return label.
Affix your shipping label (page with three barcodes) to the outside of your package.
Do not include the waybill doc and commercial invoice in the package.
3. Return your item(s)
Courier collection
DHL will collect your return on your booked date and deliver it to the Zimmermann Online Store for processing. Once collected, use the link in your confirmation email to track your return.
To view, change, or cancel your existing DHL Express return courier booking, go to your DHL Label Confirmation email and follow the steps.
Or;
Drop off to a location near you
Drop off your package at a DHL location near you. Once dropped off, use the link in your confirmation email to track your return.
If your area is not serviced, contact Client Services.
If you wish to return your items via an alternative courier service, ZIMMERANN will not be liable for any loss, damages, or expenses.
To view, change, or cancel your existing DHL Express return courier booking, contact Client Services.
Note: We endeavour to process our returns within 5 business days of receiving your return, however, during sale periods this may take 1-2 business days longer.
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your credit note or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive an email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods returns processing may take 1-2 business days longer.
Returns will only be accepted on items within 15 days from the date of delivery. Items returned outside their respective period will not be accepted. An online return request must be submitted to receive your refund within normal processing times.
Download a copy of the Returns Form.