Orders & Shipping
The Online Store policy and processes
SHIPPING OPTION DELIVERY PRICE DELIVERY TIMEFRAME SALE PERIODS Express Free for orders over GBP £500.
Orders below GBP £500 will be charged GBP £10.
Express delivery can be expected within 2-3 business days. Some locations may take an additional 1-2 business days. During sale periods, express delivery may take an additional 1-2 business days. Toshi Concierge Free on all orders over GBP £500 Toshi Concerige services will arrive within the date and time slot chosen at checkout. Toshi is only available in London, zones 1 to 4.
MIDDLE EAST AND AFRICA
SHIPPING OPTION DELIVERY PRICE DELIVERY TIMEFRAME SALE PERIODS Express Free for orders over GBP £500
Orders below GBP £500 will be charged GBP £25. Duties and taxes are excluded.
Express delivery can be expected within 2-4 business days. Some locations may take an additional 1-2 business days. During sale periods, express delivery may take an additional 1-2 business days.
All orders are processed within 1 business day and are shipped Monday to Friday. All deliveries must be signed for. Ensure that someone will be available between 9am and 6pm to sign for the delivery
The ZIMMERMANN Online Store currently offers two different packaging options for you to choose from during checkout:
You can choose to ship with our signature gift box packaging for your gifting experience. Our signature Gift Boxes are currently non-recyclable. We are working to phase these out and replace them with a new 100% recyclable signature gift box.
Alternatively, you can choose to ship with our recyclable and eco-friendly packaging option.
Our eco-friendly option uses less packaging, such as our signature gift box to cut down on the materials used. Our eco boxes are made of a percentage of recycled material and are fully recyclable. Our tape and tissue are also fully recyclable. Our shipping labels and stickers are not fully recyclable and we ask that you place these items in the general rubbish. We are working on providing fully recyclable options for all our packaging materials and look forward to sharing details of our 100% recyclable packaging offer soon.
Details what on packaging components can be recycled:
- White Boxes – 100% recyclable
- Consignment Labels – currently non-recyclable. These are being phased out and replaced with a new 100% recyclable label
- White Kraft Tape – 100% recyclable
- Tissue Paper – 100% recyclable
- Stickers – currently non-recyclable. These are being phased out and replaced with a new 100% recyclable sticker
Note: When placing an order through Apple Pay, you will not have the option to select a packaging option. Your order will be shipped in our eco packaging option. Should you wish to change this you can reach out to our Client Services team here.
Based on availability, your order may be delivered in packaging different to the option you selected at checkout. This is to ensure all items are delivered in the most secure and protected packaging available.
Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the Shipping email.
All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm.
We cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses. Orders to these addresses may be subject to cancellation.
Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.
For residents of Central London, the ZIMMERMANN Online Store offers a limited Same Day Delivery service on request. Orders using this service are scheduled to be delivered within 4 hours of shipment.
To use this service, you must place your order prior to 12 midday, Monday to Friday. Immediately after completing your order send an email to firstname.lastname@example.org quoting your order number and requesting 'Same Day availability'. Upon receiving your request we will contact you and advise you on whether your item(s) are available for this service.
Same Day Delivery is only available on orders and email requests received between 12:00 AM (GMT) and 12:00 PM (GMT) each weekday; excluding bank holidays. An additional fee of £25.00 will apply.
For residents of London Zones 1-4, the ZIMMERMANN Online Store offers a Concierge Delivery service via Toshi. Orders using this service are scheduled to be delivered within the date and time slot chosen at Checkout.
Wait and Try
Your Toshi assistant will wait while you decide. Toshi will then return any unwanted items immediately to the ZIMMERMANN store.
Size Up / Size Down
Select the Size Up/Size Down option if you would like additional sizes brought to you. The Toshi Assistant will wait and advise while you decide which size fits the best.
For delivery within the UK, we use DHL's Express Domestic service.
For delivery outside of the UK, we use DHL's Express International service.
For delivery within London Zones 1-4, we offer Toshi’s Concierge Delivery service.
All product prices indicated, and payments made on the UK Online Store are in GBP currency. VAT is added to the order total for all shipments within the UK.
For orders to countries outside of the UK, deliveries to some countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the checkout.
This charge is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from the UK; and
2. Duties charged for processing by your country.
The final recommended retail price may vary depending on the delivery country. Countries shipped with DDP include:
United Arab Emirates
While ZIMMERMANN covers the costs of returns using the prepaid returns label within the UK, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. All international returns should be shipped back to ZIMMERMANN as goods returned to sender to ensure no duties and taxes are incurred for the return. If a Delivery Duty Unpaid (DDU) destination is selected at checkout duties and taxes will be payable upon your order arriving in your country. This will be noted in the checkout process. For these countries, we are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information contact your local customs office. Any DDU orders refused upon delivery at either the final destination or customs, will have the incurred duties and taxes deducted from the refunded amount and be subject to a 30 day return processing time.
Return postage costs are not refundable. ZIMMERMANN do not refund prepaid duties and taxes paid at the time of checkout. Should you wish to return the item for a refund, contact your local customs office to obtain your tax refund.
Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
Zimmermann cannot guarantee any amendments to your order, including incorrect address details and/or item sizing after the order has been placed. If your order has already been processed, Zimmermann accepts no responsibility for incorrect details entered. However, our returns process is available to send back incorrect items
Shipments that are rejected by the receiver will result in the clients incurring redirection fees. ZIMMERMANN reserves the right to cancel any order after purchase.
Order details are available in order confirmation emails, and in My Account for clients who were logged in when placing their order. Alternatively contact Client Services for all Online Store and order enquiries.
The following payment methods are accepted on the Online Store: credit card (Visa, Mastercard, American Express, Maestro, Discover), PayPal, and ZIMMERMANN gift cards.
Transaction processing is based in the UK, your bank may apply international transaction fees.
We conduct ID checks on orders at random for your own security. If your order is selected our Client Services team will be in touch to request further information from you, which may be an electronic copy of a government issued ID or confirmation of a small amount refunded to the card or account you transacted from. If your ID cannot be verified it may result in your order being cancelled.
Sale only includes select styles and excludes all new season collections. Sale prices are valid in British stores only and online within the United Kingdom, Middle East and Africa. ZIMMERMANN Online does not offer sale price adjustments or any form of price matching.
This policy only applies to the ZIMMERMANN Online Store.