Orders & Shipping
The Online Store policy and processes
Express & International
All Express and International orders are processed for shipment within 1 business day. Orders are shipped Monday to Friday.
Metro deliveries will arrive within 1-3 business days from the date of shipment, regional and international deliveries may take an additional 2-4 business days.
During sale periods we endeavor to deliver all orders within our regular delivery times, but due to occasional delays some deliveries may take 1-2 business days longer.
Orders will arrive by 6 pm.
Orders will arrive within the date and time slot chosen at Checkout.
When your order has been placed, a confirmation email will be sent to your nominated email address.
In the case of any delay to processing times for any delivery service, you will be notified by email.
You are currently on our UK based site, which ships to the following regions:
Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the Shipping email.
All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm.
We cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses. Orders to these addresses may be subject to cancellation.
Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.
For residents of Central London, the Zimmermann Online Store offers a limited Same Day Delivery service on request. Orders using this service are scheduled to be delivered within 4 hours of shipment.
To use this service, you must place your order prior to 12 midday, Monday to Friday. Immediately after completing your order send an email to email@example.com quoting your order number and requesting 'Same Day availability'. Upon receiving your request we will contact you and advise you on whether your item(s) are available for this service.
Same Day Delivery is only available on orders and email requests received between 12:00 AM (GMT) and 12:00 PM (GMT) each weekday; excluding bank holidays. An additional fee (on top of existing shipping charges) of £20.00 will apply.
For residents of London Zones 1-4, the Zimmermann Online Store offers a Concierge Delivery service via Toshi. Orders using this service are scheduled to be delivered within the date and time slot chosen at Checkout.
Wait and Try
Your Toshi assistant will wait while you decide. Toshi will then return any unwanted items immediately to the Zimmermann store.
Size Up / Size Down
Select the Size Up/Size Down option if you would like additional sizes brought to you. The Toshi Assistant will wait and advise while you decide which size fits the best.
For shipping within the UK, we use DHL's Express Domestic service.
For shipping outside of the UK, we use DHL's Express International service.
For shipping within London Zones 1-4, we offer Toshi’s Concierge Delivery service.
Free Express shipping applies to all orders over £500.
Express orders below £500:
Within the UK: £10
International: £25. Excluding duties and taxes for your country.
Same Day Delivery:
Within Central London: An additional £20 on top of the Express shipping price for your order.
Toshi Concierge Delivery:
Within London Zones 1-4 for orders over £500: Free
All prices are shown in GBP.
All product prices indicated, and payments made on the UK Online Store are in GBP currency. VAT is added to the order total for all shipments within the UK.
For orders to countries outside of the UK, deliveries to some countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the checkout.
This charge is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from the UK; and
2. Duties charged for processing by your country.
The final recommended retail price may vary depending on the delivery country. Countries shipped with DDP include:
United Arab Emirates
While Zimmermann covers the costs of returns using the prepaid returns label within the UK,return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. All international returns should be shipped back to Zimmermann as goods returned to sender to ensure no duties and taxes are incurred for the return. For exchanged items Zimmermann will cover the shipping cost, however duties and taxes will be collected for the exchanged items as per our duties and taxes terms.If a Delivery Duty Unpaid (DDU) destination is selected at checkout duties and taxes will be payable upon your order arriving in your country. This will be noted in the checkout process. For these countries, we are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information contact your local customs office. Any DDU orders refused upon delivery at either the final destination or customs, will have the incurred duties and taxes deducted from the refunded amount and be subject to a 30 day return processing time.
Items you exchange will be re-sent at the cost of Zimmermann, however return postage costs are not refundable. Zimmermann do not refund prepaid duties and taxes paid at the time of checkout. Should you wish to return the item for a refund or exchange, contact your local customs office to obtain your tax refund.
Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
If you require any changes to your order; including incorrect address details and/or item sizing, contact Client Services immediately.
If your order has already been processed, Zimmermann accepts no responsibility for incorrect details entered. However, our Returns process is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the clients incurring redirection fees. Zimmermann reserves the right to cancel any order after purchase.
Order details are available in order confirmation emails, and in My Account for clients who were logged in when placing their order. Alternatively contact Client Services for all Online Store and order enquiries.
The following payment methods are accepted on the Online Store: credit card (Visa, Mastercard, American Express, Maestro, Discover), PayPal, and Zimmermann gift cards.
Transaction processing is based in the UK, your bank may apply international transaction fees.
We conduct ID checks on orders at random for your own security. If your order is selected our Client Services team will be in touch to request further information from you, which may be an electronic copy of a government issued ID or confirmation of a small amount refunded to the card or account you transacted from. If your ID cannot be verified it may result in your order being cancelled.
Sale only includes select styles and excludes all new season collections. Sale prices are valid in British stores only and online within the United Kingdom, Middle East and Africa. Zimmermann Online does not offer sale price adjustments or any form of price matching.
This policy only applies to the Zimmermann Online Store.