The ZIMMERMANN Online Store currently offers two different packaging options for you to choose from during checkout:

SIGNATURE

You can choose to ship with our signature gift box packaging for your gifting experience. Our signature Gift Boxes are currently non-recyclable. We are working to phase these out and replace them with a new 100% recyclable signature gift box.

ECO

Alternatively, you can choose to ship with our recyclable and eco-friendly packaging option.

Our eco-friendly option uses less packaging, such as our signature gift box to cut down on the materials used. Our eco boxes are made of a percentage of recycled material and are fully recyclable. Our tape and tissue are also fully recyclable. Our shipping labels and stickers are not fully recyclable and we ask that you place these items in the general rubbish. We are working on providing fully recyclable options for all our packaging materials and look forward to sharing details of our 100% recyclable packaging offer soon.

Details what on packaging components can be recycled:

• White Boxes – 100% recyclable
• Consignment Labels – currently non-recyclable. These are being phased out and replaced with a new 100% recyclable label
• White Kraft Tape – 100% recyclable
• Tissue Paper – 100% recyclable
• Stickers – currently non-recyclable. These are being phased out and replaced with a new 100% recyclable sticker

Note: When placing an order through Apple Pay, you will not have the option to select a packaging option. Your order will be shipped in our eco packaging option. Should you wish to change this you can reach out to our Client Services team here.

Based on availability, your order may be delivered in packaging different to the option you selected at checkout. This is to ensure all items are delivered in the most secure and protected packaging available.

Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the Shipping email.

All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm.

We cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses. Orders to these addresses may be subject to cancellation.

Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.

For residents of London Zones 1-4, the ZIMMERMANN Online Store offers a Concierge Delivery service via Toshi. Orders using this service are scheduled to be delivered within the date and time slot chosen at Checkout.

Services Available:

Wait and Try

Your Toshi assistant will wait while you decide. Toshi will then return any unwanted items immediately to the ZIMMERMANN store.

Size Up / Size Down

Select the Size Up/Size Down option if you would like additional sizes brought to you. The Toshi Assistant will wait and advise while you decide which size fits the best.

Express
For delivery within the UK, we use DHL's Express Domestic service.

International
For delivery outside of the UK, we use DHL's Express International service.

Concierge Delivery
For delivery within London Zones 1-4, we offer Toshi’s Concierge Delivery service.

All product prices indicated, and payments made on the UK Online Store are in GBP currency. VAT is added to the order total for all shipments within the UK.

For orders to countries outside of the UK, deliveries to some countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the checkout.

This charge is determined by your local customs authority and includes;

1. The Sales Tax applied by your country for purchases from the UK; and
2. Duties charged for processing by your country.

The final recommended retail price may vary depending on the delivery country. Orders to South Africa are shipped with DDP.

If a Delivery Duty Unpaid (DDU) destination is selected at checkout duties and taxes will be payable upon your order arriving in your country. This will be noted in the checkout process. For these countries, we are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information contact your local customs office. Any DDU orders refused upon delivery at either the final destination or customs, will have the incurred duties and taxes deducted from the refunded amount and be subject to a 30 day return processing time.

Should you wish to return an item, ZIMMERMANN do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund.

Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.

If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.

To provide a better experience for all clients, ZIMMERMANN has the following purchase limits per client:

Boutiques and Online:

• No more than ten (10) units per style and colour at RRP
• No more than two (2) units per style, colour, size on sale items.

Outlets:

• No more than one (1) unit per style, colour, size.

This policy may change at any time and the new policy will apply from the date of change.

ZIMMERMANN asks that clients voluntarily respect these purchase limits. If staff suspect that the limits are not being respected, ZIMMERMANN may refuse to complete a sale transaction and take further steps as considered appropriate in its discretion.

Zimmermann cannot guarantee any amendments to your order, including incorrect address details and/or item sizing after the order has been placed. If your order has already been processed, Zimmermann accepts no responsibility for incorrect details entered. However, our returns process is available to send back incorrect items

Toshi Concierge order changes can be emailed directly to clientservice@toshi.co or through Toshi live chat on www.toshi.co. Toshi Client Service is available Mon - Sat, 10am - 6pm BST.

Shipments that are rejected by the receiver will result in the clients incurring redirection fees. ZIMMERMANN reserves the right to cancel any order after purchase.

Order details are available in order confirmation emails, and in My Account for clients who were logged in when placing their order. Alternatively contact Client Services for all Online Store and order enquiries.

The following payment methods are accepted on the Online Store: credit card (Visa, Mastercard, American Express, Maestro, Discover), PayPal, and ZIMMERMANN gift cards.

Transaction processing is based in the UK, your bank may apply international transaction fees.

Our system conducts security checks on transactions at random. This process is for your own security. If your order is selected, our Client Services team will be in touch to request further information from you, which may be an electronic copy of a government-issued ID or confirmation of a small amount refunded to the card or account you transacted from. If either option is unable to be completed within 48 hours orders may be subject to cancellation. For more information please contact Client Services.

Sale only includes select styles and excludes all new season collections. Sale prices are valid in British stores only and online within the United Kingdom and Africa. ZIMMERMANN Online does not offer sale price adjustments or any form of price matching.

This policy only applies to the ZIMMERMANN Online Store.