AUSTRALIA

NEW ZEALAND AND OCEANIA

All orders are processed within 1 business day and are shipped Monday to Friday. All deliveries must be signed for. Ensure that someone will be available between 9am and 6pm to sign for the delivery.

Note: The estimated delivery date provided at checkout is an estimate and may be subject to change. For more detailed delivery information, click on the tracking link in your shipment confirmation email.

Explore our delivery options here.

You will receive a confirmation email upon placing your order and again once your order has been packed. The packing confirmation email will contain your delivery tracking link. If you purchased multiple items in your order, these may be shipped to you in separate parcels. If this occurs, you will receive a unique tracking numbers for each shipment.

In the case of any delay to processing times for any delivery service, you will be notified by email.

If you have any further enquiries you can reach out to Client Services who will provide you with an update on your order status.

We now offer a complimentry Collect In Store service. This service provides the option to purchase your items online, and collect from your selected ZIMMERMANN store, subject to item and store eligibility. For more information, click here.

We accept payments via Apple Pay, American Express, Visa, Mastercard and PayPal. ZIMMERMANN gift cards and credit notes can also be used at the checkout.

Credit notes are valid for 6 months from the date of issue.

The ZIMMERMANN Online Store currently offers two packaging options: our signature gift box packaging and our eco-friendly packaging. Both options include boxes made of recyclable material and contains a percentage of recycled paper.

Find out more on our packaging options here.

Our Client Services experts are available to assist in placing a ZIMMERMANN Online Store order over the phone.

Contact our Client Services team here.

Our Client Services experts would be delighted to offer you a personal shopping experience. The team can assist with size and fit guidance, as well as advice in updating your wardrobe with key seasonal pieces.

Contact our Client Services team here.

We currently do not offer pre-order from our Runway Shows or for our upcoming collections, however you can register interest with Client Services or your preferred Store to become notified if and when your desired item becomes available.

To provide a better experience for all clients, ZIMMERMANN has the following purchase limits per client:

Boutiques and Online:

• No more than ten (10) units per style and colour at RRP
• No more than two (2) units per style, colour, size on sale items.

Outlets:

• No more than one (1) unit per style, colour, size.

This policy may change at any time and the new policy will apply from the date of change.

ZIMMERMANN asks that clients voluntarily respect these purchase limits. If staff suspect that the limits are not being respected, ZIMMERMANN may refuse to complete a sale transaction and take further steps as considered appropriate in its discretion.

Our system conducts security checks on transactions at random. This process is for your own security. If your order is selected, our Client Services team will be in touch to request further information from you, which may be an electronic copy of a government-issued ID or confirmation of a small amount refunded to the card or account you transacted from. If either option is unable to be completed within 48 hours orders may be subject to cancellation. For more information please contact Client Services.

For orders to countries outside of Australia, United States, Europe and United Kingdom, orders are primarily shipped on a Delivery Duty Paid (DDP) basis. This means duties and taxes are calculated and charged based on the items ordered for your shipment destination at checkout. For some destinations orders will be shipped Delivered Duty Unpaid (DDU) and you may be required to pay duties and taxes on customs entry arrival into your country.

Read our full policy on Currency, Duties & Taxes here.

You may return your ZIMMERMANN Online order in store or by sending it back to the Online Store. Items purchased between December 2nd and December 24th, can be returned for a refund or credit note until January 8th 2025. For items purchased outside of this period, returns other than for faulty goods, must be made within 15 days from the date of delivery for refund or credit note.

Read more on our returns policy here.

Submit an online return here.

You must submit a return request on zimmermann.com to be able to return your online order. A return request must be submitted to receive your refund within normal processing times.

We currently don’t offer exchanges on purchases made from the Online Store, however if you wish to exchange an item for another style or size, we recommend you simply return your item for an Online Store refund or credit note and then purchase the new item separately. Alternatively you can do this In-Store.

For In-Store full-price purchases, returns can be made within 7 days for a credit note or exchange. All sale items purchased In-Store are final sale. We do not provide refunds for In-Store purchases unless required by law. If you would like to use a credit note issued In-Store for an Online purchase, you will need to reach out to Client Services here.

Read more on In-Store return policy here.

You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods, returns processing may take an additional 1-2 business days.

Book your free return with DHL during the return request process. Note that you will require a printer for this service.

Contact Client Services here if you need help with your return.

Click here to download a copy of the return form.

Should you wish to return an item, ZIMMERMANN do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders with the exception of New Zealand tax (tax only). Residents from all other countries can contact their local customs office to obtain a tax refund.

We offer our Ready-to-Wear and Swim & Resort pieces sizes ranging between 0P and 4. All ZIMMERMANN items have their own individual measurments size guides that can be found on their product pages.

Find out more about ZIMMERMANN sizing here.

Our products are produced in limited quantities and may run out of stock. You can register your interest using our "Notify Me" feature on the product page to be notified if the item comes back in stock. You can also view product availability at your local boutique by using our 'Find in Store' feature on each product page. Although we cannot always guarantee the availability of all products, our In-Store and Client Services experts are more than happy to assist you if you are looking for a particular product or cannot find it on our site.

Each indiviudal item has its own care instructions. We recommend refering to the item product page or the care tag in the garment for all care instructions.

ZIMMERMANN fabric and care information can be found here.

ZIMMERMANN takes sustainability seriously. Our design, sourcing, retail, Ecommerce and logistics teams are constantly evaluating the best options in this fast-changing space, and we are committed to being transparent about our journey. We are actively implementing policies and processes to ensure that ZIMMERMANN is a responsible fashion business.

Discover more about ZIMMERMANN's commitment to sustainability here.

Our products are sold exclusively in ZIMMERMANN boutiques, on zimmermann.com and through authorized retailers. To report counterfeit ZIMMERMANN products, contact Client Services here. We appreciate your help against counterfeiting.

You can read more about our Brand Protection policy here

Your privacy and data protection are incredibly important to us.

Your personal data is handled in accordance with ZIMMERMANN’s privacy policy which can be viewed here.

Find your closest ZIMMERMANN Store here.

Our ZIMMERMANN In-Store teams look forward to warmly welcoming you into store.

We maintain the highest standards of hygiene at all our stores, offices and warehouse locations, andcontinue to adhere to all relevant health and hygiene standards in line with guidance from the World Health Organisation.