Subject to these terms, you may return your ZIMMERMANN Online Boutique purchase, including sale items, by either returning it to:

• a ZIMMERMANN boutique in Australia; or
• the ZIMMERMANN Australia Online Boutique

For online purchases, returns other than for faulty goods must be requested and sent back within 15 days from the date of delivery for a refund. We recommend trying on all purchased items once received, to ensure adequate time to return items if necessary.

If you wish to exchange for another item or size, you can do this in a boutique or simply return it for a credit note or refund and purchase the new item separately.

All credit notes are valid for 6 months from the date of issue.

Returns only accepted with proof of purchase.

Unless the return is required by law:

• Items must be in original condition (including tags) and must not have been worn, altered or washed. 
• Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain.
• All packaging (including garment bags) shipped with your order must be returned.
• Every clothing item has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable.
• For all swimwear and lingerie, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and the top and pant sizes of bikini sets must match. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sized of bikini sets differ, or the item otherwise shows signs of wear.
• Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
• All purchases on cosmetics, underwear, tights, socks, lace leggings, hair clips, hair chignons, hair scrunchies, headbands and hair pins are final sale. We will not accept returns on these items for hygiene reasons.
• Gift Cards may not be returned and will be honoured for 3 years from the date of issue. Gift Cards are valid for use on the Australian Online Boutique, and in ZIMMERMANN boutiques nationally.
• If a client has returned a garment and received a credit note, and then seeks to return the garment which was purchased with that credit note, ZIMMERMANN may refuse the return.

This policy does not apply to  ZIMMERMANN in-boutique purchases, ZIMMERMANN Outlets or David Jones Concessions. 

Should you wish to return an item, ZIMMERMANN does not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders with the exception of New Zealand tax (tax only). Residents from all other countries can contact their local customs office to seek a tax refund.

While ZIMMERMANN covers the costs of returns using the prepaid returns label within AU & NZ, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. All international returns should be shipped back to ZIMMERMANN as goods returned to sender to ensure no duties and taxes are incurred for the return.

You may return or exchange (where available) your ZIMMERMANN Online purchase to a ZIMMERMANN boutique (excluding ZIMMERMANN Outlets). In order to process your Online return, you must present your order confirmation email and bring all other paperwork and packaging included in your order. 

All Online orders returned to our boutiques will be processed immediately and are subject to the Online Returns Policy above. It may take up to 5 business days for the funds to be received by your credit card merchant or bank. 

All new items following a return or exchange will be subject to the In Boutique Purchases Policy.

Credit notes issued in our boutiques can be redeemed on online purchases.

We offer a free returns courier service for online orders, where available. Follow the steps below to use this service.

Note: You will need access to a printer to use this free service.

1. Submit a Return Request
Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times.

On completion of this process, you will receive an email confirming your return details with your return label included.

You may select a refund or credit note for all or some of your items.

2. Pack your item(s)
Carefully pack return item(s) into one package. If your return does not fit in one package, contact Client Services for an additional return label.

Affix your shipping label (page with three barcodes) to the outside of your package.

For international returns, do not include the waybill doc and commercial invoice in the package.

3. Return your item(s)
DHL will collect your return on your booked date and deliver it to the Zimmermann Online Boutique for processing. Once collected, use the link in your confirmation email to track your return.

If your area is not serviced, contact Client Services.

If you wish to return your items via an alternative courier service, ZIMMERANN will not be liable for any loss, damages, or expenses.
To view, change, or cancel your existing DHL Express return courier booking, contact Client Services.

Note: We endeavour to process our returns within 5 business days of receiving your return, however, during sale periods this may take 1-2 business days longer.

Once the items have been received, they will undergo a quality review. Once cleared, you will either receive your credit note or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods returns processing may take 1-2 business days longer.

Returns will only be accepted with proof of purchase on items requested and sent back within 15 days from the date of delivery. Items returned outside their respective period will not be accepted. An online return request must be submitted to receive your refund within normal processing times.

Click here to download a copy of the return form.

Subject to these terms, you may return your ZIMMERMANN in-boutique purchase to a ZIMMERMANN boutique in Australia.

No refunds unless required by law; returns other than for faulty goods must be made only in the country of purchase within 7 days for either credit note or exchange.

All sale items purchased in a boutique are final sale. No refunds or exchanges on sale items unless faulty or required by law.

Returns only accepted with proof of purchase.

Unless the return is required by law:

• Items must be in original condition (including tags) and must not have been worn, altered or washed. 
• Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain.
• All packaging (including garment bags) shipped with your order must be returned.
• For all swimwear and lingerie, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and the top and pant sizes of bikini sets must match. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sized of bikini sets differ, or the item otherwise shows signs of wear.
• Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
• All purchases on cosmetics, underwear, tights, socks, lace leggings, hair clips, hair chignons, hair scrunchies, headbands and hair pins are final sale. We will not accept returns on these items for hygiene reasons.
• Gift Cards may not be returned and will be honoured for 3 years from the date of issue. Gift Cards are valid for use on the Australian Online Boutique, and in ZIMMERMANN boutiques nationally.
• If a client has returned a garment and received a credit note, and then seeks to return the garment which was purchased with that credit note, ZIMMERMANN may refuse the return.

This policy does not apply to  Zimmermann online purchases, ZIMMERMANN Outlets, David Jones Concessions or sale items.

In-boutique purchases cannot be returned to the Online Boutique.

Credit notes issued in a boutique are not redeemable on online purchases.

Once the items have been received they will undergo a quality review. Once cleared, you will either receive your credit note or refund on the purchase price directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods returns processing may take 1-2 business days longer.

Returns will only be accepted with proof of purchase on items within 7 days from the date of purchase. Items returned outside this period will not be accepted.