Orders & Shipping
The Online Store policies and processes
Express & International
All Express and International orders are processed for shipment within 1 business day. Orders are shipped Monday to Friday.
Metro deliveries will arrive within 1-2 business days from the date of shipment, regional and international deliveries may take an additional 3-4 business days.
During sale periods we endeavour to deliver all orders within our regular delivery times, but due to occasional delays some deliveries may take 1-2 days business longer.
Orders will arrive by 6 pm on the same business day.
Orders will arrive by 6 pm on the same or next business day.
Orders will arrive by 6 pm the next business day.
When your order has been placed, a confirmation email will be sent to your nominated email address.
In the case of any delay to processing times for any delivery service, you will be notified by email.
We endeavour to ship all Same Day, Next Day & Priority deliveries within the specified service timeframe. On occasion, there may be circumstances outside our delivery partners control, that result in unexpected delays to these services. If your Same Day, Next Day or Priority order is impacted by an unexpected delay, you will be notified as soon as we become aware of the revised timeline and you will be issued a full refund for the delivery service.
Update: Orders shipped to rural areas in NSW, VIC and ACT are experiencing a delay due to statewide lockdowns. In rural NSW, shipments may take up to 7-14 days.
You are currently on our Australian based store, which ships to the following regions:
The ZIMMERMANN Online Store currently offers two different packaging options for you to choose from during checkout:
You can choose to ship with our signature gift box packaging for your gifting experience. Our signature Gift Boxes are currently non-recyclable. We are working to phase these out and replace them with a new 100% recyclable signature gift box in the future.
Alternatively, you can choose to ship with our recyclable and eco-friendly packaging option.
Our eco-friendly option uses less packaging, such as our signature gift box to cut down on the materials used. Our eco boxes are made of recyclable material and contains a percentage of recycled paper, our tape, tissue and shipping labels are fully recyclable. Our stickers are not fully recyclable and we ask that you place these items in the general rubbish. We are working on providing fully recyclable options for all our packaging materials and look forward to sharing details of our 100% recyclable packaging offer soon.
Details on what packaging components can be recycled:
- White Boxes – 100% recyclable
- Consignment Labels – 100% recyclable
- White Kraft Tape – 100% recyclable
- Tissue Paper – 100% recyclable
- Stickers – currently non-recyclable. These are being phased out and replaced with a new 100% recyclable sticker
Note: When placing an order through Apple Pay, you will not have the option to select a packaging option. Your order will be shipped in our eco packaging option. Should you wish to change this you can reach out to our Client Services team here.
Exchanges will be shipped utilising Eco Packaging unless otherwise requested.
Based on availability, your order may be delivered in packaging different to the option you selected at checkout. This is to ensure all items are delivered in the most secure and protected packaging available.
Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the Shipping email.
All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm.
We cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses. Orders to these addresses may be subject to cancellation.
Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.
For deliveries to Australian metropolitan areas (excluding Darwin), the Online Store may present a Same Day delivery option in the checkout. The Online Store will present this option provided all items in your order qualify, and your order is placed prior to 11 am Monday to Friday.
Orders will arrive by 6 pm the same day.
For deliveries to Australian metropolitan areas (excluding Darwin), the Online Store may present a Priority delivery option in the checkout. The Online Store will present this option provided all items in your order qualify, and your order is placed after 11 am Monday to Thursday or any time Sunday.
Orders will arrive the same day or by 6 pm the next business day.
For deliveries to Australian metropolitan areas (excluding Darwin), the Online Store may present a Next Day delivery option in the checkout. The Online Store will present this option provided all items in your order qualify, and your order is placed before midnight Monday to Thursday or any time Sunday.
Orders will arrive by 6 pm the next business day.
For shipping within Australia, we use DHL's Express Domestic service.
For shipping outside of Australia, we use DHL's Express International service.
Same Day, Priority, and Next Day
For Same Day, Priority, and Next Day delivery, we use Bonds Couriers.
Free Express shipping for orders over $500.
Express orders below $500:
Within Australia: $10
International: $20. Excluding duties and taxes for your country.
Same Day Delivery:
Within Australia: $25
Within Australia: $20
Next Day Delivery:
Within Australia: $15
All prices are shown in AUD.
All product prices indicated, and payments made on the Australian Online Store are in AUD currency. GST is added to the order total for all shipments within Australia.
For orders to countries outside of Australia, deliveries to some countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the checkout.
This charge is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.
The final recommended retail price may vary depending on the delivery country. Countries shipped with DDP include:
If a Delivery Duty Unpaid (DDU) destination is selected at checkout duties and taxes will be payable upon your order arriving in your country. This will be noted in the checkout process. For these countries, we are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information contact your local customs office. Any DDU orders refused upon delivery at either the final destination or customs, will have the incurred duties and taxes deducted from the refunded amount and be subject to a 30 day return processing time.
Should you wish to return an item, Zimmermann do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders with the exception of New Zealand tax (tax only). Residents from all other countries can contact their local customs office to obtain a tax refund.
While Zimmermann covers the costs of returns using the prepaid returns label within AU & NZ, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. For exchanged items Zimmermann will cover the shipping cost, however, duties and taxes will be collected for the exchanged items.
Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
If you require any changes to your order; including incorrect address details and/or item sizing, contact Client Services immediately.
If your order has already been processed, Zimmermann accepts no responsibility for incorrect details entered. However, our Returns process is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the client incurring redirection fees. Zimmermann reserves the right to cancel any order after purchase.
Order details are available in order confirmation emails, and in My Account for clients who were logged in when placing their order. Alternatively contact Client Services for all Online Store and order enquiries.
Transaction processing is based in Australia, your bank may apply international transaction fees.
We conduct ID checks on orders at random for your own security. If your order is selected our Client Services team will be in touch to request further information from you, which may be an electronic copy of a government issued ID or confirmation of a small amount refunded to the card or account you transacted from. If your ID cannot be verified it may result in your order being cancelled.
Sale only includes selected styles and excludes all new season collections. Sale prices are valid in Australian stores, and online within Australia, New Zealand, and Oceania. Zimmermann Online does not offer sale price adjustments or any form of price matching.
This policy only applies to the Zimmermann Online Store.