RETURNS OF IN-STORE PURCHASES
Subject to these terms, clients may return their ZIMMERMANN in-store purchase to a ZIMMERMANN store in the country of purchase.
Other than for faulty goods, the return of in-store ZIMMERMANN purchases must be unused merchandise in its original condition and made within 7 days for issuance of a credit note or to exchange. Items returned outside this period will not be accepted. Exchange of in-store ZIMMERMANN purchases for another item or size must be done in store. Returns will only be accepted if supported by the original receipt.
Other than for faulty goods, the return of in-store ZIMMERMANN purchase must be unused merchandise in its original condition and made within 3 days for issuance of a refund. Items returned outside this period will not be accepted. Refund of in-store ZIMMERMANN purchases must be done in store. Returns will only be accepted for refund if supported by the original receipt and refunded onto the original method of payment.
All sale items purchased in store are final sale. No refunds or exchanges on sale items unless faulty or required by law.
Outside of the returns period, no refunds unless required by law.
Unless the return is required by law:
- Items must be in original condition (including tags) and must not have been worn, altered or washed.
- Items must not have been used in photography shoots, social media posts, online, commercially or for personal gain.
- All packaging (including garment bags) provided with the purchase must be returned.
- For all swimwear and lingerie, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and the top and pant sizes of bikini sets must match. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sizes of bikini sets differ, or the item otherwise shows signs of wear.
- Shoes must be tried on soft surfaces before they are worn as ZIMMERMANN will not accept shoes returned with sole markings or scratches. Shoes must be returned with their original shoebox.
- All purchases of cosmetics, lingerie, earrings, tights, customized/personalized items, hair clips, hair chignons and hair pins are final sale. ZIMMERMANN will not accept returns on these items for hygiene reasons.
- If a client has returned a garment and received a credit note, and then seeks to return the garment which was purchased with that credit note, ZIMMERMANN may refuse the return. Credit notes issued in store are valid for 6 months and are not redeemable on online purchases.
- Any returns or exchanges of garments sold with an accompanying brooch must include the brooch and the brooch storage box, as per the original packaging. Additionally, the brooch must not have been pinned to the dress. Returns not compliant with these instructions may result in the return being refused.
This policy does not apply to ZIMMERMANN online purchases. In-store purchases cannot be returned to the online store.
The return of defective items is limited to defects that are not caused by either product misuse or failure to follow care instructions. If repair is not possible or requires an unreasonably long delay, a replacement will be offered. A refund will be provided only if repair or replacement is not available.
All returned items will undergo a quality check once received. Once cleared by quality control, the client will either receive a credit note to the exact value of the initial purchase or be entitled to exchange the item/s returned. If the client is entitled to a refund, they will receive the refund for the exact value of the purchase price directly to the original method of payment used for purchase. This will occur within 5 business days of ZIMMERMANN receiving the return.
Please click on the following link for translation of our In-Store Returns Policy.
