EXPRESS DELIVERY

ZIMMERMANN offers express delivery via DHL for all online orders. Excludes countries located in West Asia.

*Some locations may take an additional 1-2 business days. During sale periods, please allow an additional 1-2 business days for express delivery.

All orders are processed within 1 business day and are shipped Monday to Friday. All deliveries must be signed for. Ensure that someone will be available between 9am and 6pm to sign for the delivery.

Note: The estimated delivery date provided at checkout is an estimate and may be subject to change. For more detailed delivery information, click on the tracking link in your shipment confirmation email.

You are currently on our Hong Kong S.A.R based Boutique, which ships to all regions of Asia, with the exception of countries located in West Asia.

The ZIMMERMANN Online Boutique currently offers two different packaging options for you to choose from during checkout:

SIGNATURE

You can choose to ship with our signature gift box packaging for your gifting experience. Our signature Gift Boxes are currently non-recyclable. We are working to phase these out and replace them with a new 100% recyclable signature gift box in the future.

ECO

Alternatively, you can choose to ship with our recyclable and eco-friendly packaging option.

Our eco-friendly option uses less packaging, such as our signature gift box to cut down on the materials used. Our eco boxes are made of recyclable material and contains a percentage of recycled paper. Our tape, tissue, and stickers are also fully recyclable. We are working on providing fully recyclable options for all our packaging materials and look forward to sharing details of our 100% recyclable packaging offer soon.

Details on what packaging components can be recycled:

• White Boxes – 100% recyclable
• Consignment Labels – 100% recyclable
• White Kraft Tape – 100% recyclable
• Tissue Paper – 100% recyclable
• Stickers – 100% recyclable

Note: When placing an order through Apple Pay, you will not have the option to select a packaging option. Your order will be shipped in our eco packaging option.  Should you wish to change this you can reach out to our Client Services team here.

Based on availability, your order may be delivered in packaging different to the option you selected at checkout. This is to ensure all items are delivered in the most secure and protected packaging available.

Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the Shipping email.

All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm.

We cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses. Orders to these addresses may be subject to cancellation.

Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.

For delivery in Asia, we use DHL's Express Worldwide service.

For orders within Asia (excluding countries located in West Asia), shipments are either delivered on a Delivery Duty Paid (DDP) basis or Delivered Duty Unpaid (DDU) basis.

For the following destinations shipments are delivered on Delivery Duty Paid (DDP) basis, all applicable duties, taxes and fees are included in the price displayed on the product page and in the total amount of the order at checkout:

Singapore, Malaysia, Japan, South Korea, Taiwan, Thailand, China, Macau and Hong Kong.

For all other destinations listed below, orders will not include duties and taxes displayed on the product page or the total amount of the order at checkout. Your order will be shipped Delivered Duty Unpaid (DDU) and you may be required to pay duties and taxes on customs entry arrival into your country. Additional fees may apply if the parcel is not accepted and returned to the sender. Such fees may be deducted from the refund amount once the return is processed.

Philippines, India, Kazakhstan, Uzbekistan, Vietnam, Indonesia, Brunei, Kyrgyzstan, Laos, Maldives, Pakistan, Bangladesh, Bhutan, Cambodia, Sri Lanka, Myanmar, Mongolia, Nepal, Tajikistan and Timor-Leste.

Occasionally stock levels are not up-to-date on the Online Boutique, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.

If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.

To provide a better experience for all clients, ZIMMERMANN has the following purchase limits per client:

Boutiques and Online:

• No more than three (3) units per style and colour regardless of Full Price or Markdown.

Outlets:

• No more than three (3) units per style and colour.

This policy may change at any time and the new policy will apply from the date of change.

ZIMMERMANN asks that clients voluntarily respect these purchase limits. If staff suspect that the limits are not being respected, ZIMMERMANN may refuse to complete a sale transaction and take further steps as considered appropriate in its discretion.

If you require any changes to your order; including incorrect address details and/or item sizing, contact Client Services immediately.

If your order has already been processed, ZIMMERMANN accepts no responsibility for incorrect details entered. However, our Returns process is available for changing incorrect items.

For all orders shipped under DDU (Delivered Duty Unpaid) terms, additional fees may apply if the parcel is not accepted and returned to the sender. Such fees may be deducted from the refund amount once the return is processed. ZIMMERMANN reserves the right to cancel any order after purchase.

Order details are available in order confirmation emails, and in My Account for clients who were logged in when placing their order. Alternatively contact Client Services for all Online Boutique and order enquiries.

We accept payments via American Express, Visa, Mastercard and PayPal in most Asian regions, we also accept Apple Pay in the following regions: Hong Kong, Japan, Kazakhstan, Macau, Malaysia, Singapore, South Korea, Taiwan. Any additional localised payment methods will be shown at checkout if available.

Our system conducts security checks on transactions at random. This process is for your own security. If your order is selected, our Client Services team will be in touch to request further information from you, which may include an electronic copy of a government-issued ID. If no response is provided within 48 hours orders may be subject to cancellation. For more information, please contact Client Services.

Clients can shop in their own currency, including TWD, PHP, INR, KZT, UZS, VND, IDR, BND, KGS, LAK, MVR, PKR, BDT, BTN, SGD, KHR, MYR, JPY, LKR, MMK, KRW, MNT, THB, NPR, TJS, USD, CNY, MOP and HKD.

Exchange rates are locked in for 90 days from the date of purchase, therefore you would receive any refund in your local currency based on the same exchange rate as your original transaction.

For Delivered Duty Paid (DDP) countries, all applicable duties, taxes, and fees are included in the price displayed on the product page and in the total amount of the order at checkout. For all other destinations, orders will not include duties and taxes in the product price or in the total amount at checkout. Your order will be shipped Delivered Duty Unpaid (DDU), and you may be required to pay duties and taxes on customs entry arrival into your country.

Sale only includes selected styles and excludes all new season collections. Sale prices are as marked and valid online within Hong Kong S.A.R. ZIMMERMANN Online does not offer sale price adjustments or any form of price matching. Sale is subject to change without notice and strictly while stocks last.