Zimmermann's response to COVID-19
A message to our Loyal Clients
Our thoughts are with all those who have been, and continue to be, impacted by the global health crisis.
We are here to provide a small escape, however fleeting, during this time and are continuing to operate our online business as usual. We will continue to deliver your orders as soon as possible, however, given the ongoing circumstances, there may be some delays as we prioritise the safety and welfare of our teams.
Our Client Services Team remains on hand to answer any questions regarding your order.
The ZIMMERMANN Team
Updated: 14th February 2022
We are adhering to all relevant health and hygiene standards in line with guidance from the World Health Organisation. We are maintaining the highest standards of hygiene at all our stores, head offices and warehouse locations, and ensuring our employees only attend work if they are healthy and have not been in contact with any confirmed cases.
Our priority is to keep our clients, team and the wider community safe and we have a number of measures in place for your next visit. When in store, all team members and clients must wear a mask, use hand sanitizer and practice social distancing.
Online Order Delivery:
Our delivery partners are monitoring the health of their drivers closely; vehicles are disinfected daily and drivers are washing their hands and using hand sanitiser regularly.
For a temporary period, our partners will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.
Following government advice, some of our stores may occasionally be closed. Visit our Stores page to see if your local store is open.
Due to the evolving situation, we ask clients to enter a residential address at checkout. This is in an effort to avoid any complications with your order should a business address be closed between ordering and delivering.
We endeavour to deliver all orders as soon as possible in the current circumstances. We will proactively contact you should there be any delays in receiving your online order.
Items purchased online can be returned via our existing courier returns process. See the Returns page for further details.
Notice for clients returning items from Mainland Europe: For returns from Non-European Union countries, contact Client Services to arrange your return.
If your local store is closed during the returns period of your purchase, you may return your item for a store credit once the store re-opens.
Visit our Stores page to see if your local store is open.
Your local store will be in touch with you on these matters should they be required to close.
Our Client Services team are available to support you. See the Contact Us page for their contact details and service hours.