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Details of the Privacy Policy
This Privacy Notice is designed to assist you in understanding how ZIMMERMANN USA Inc. (“ZIMMERMANN”, “we”, “us” “our”) collects, uses, and safeguards the information you provide us when you visit our website (https://www.zimmermann.com/us) (the “Site”), use the services we provide on the Site and in our stores (together, the “Services”). This Notice also explains the choices you have regarding our use of your information. Any personal information will be processed in compliance with current applicable laws on privacy and with any specific local regulations applicable from time to time.
For the purposes of this Privacy Notice, personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
We collect the following categories and types of personal information
We collect personal information about you automatically when you:
Information we collect about you from third parties:
We collect and process your personal information on AWS servers in Australia when you:
In the processing of your personal information, we may also use your personal information to defend our rights and the rights of others, to efficiently maintain our business, to comply with the law as, and for other limited circumstances as described in How We Share Your Information.
“Cookies” are small pieces of text sent to and stored by your web browser by a website you visit. We place and store cookies for multiple purposes. Cookies enable us to personalize your viewing experience. When you revisit our Site, we can recognize you by the cookie and customize your experience at the Site accordingly. For example, we use cookies to track Site usage and traffic patterns, prevent fraudulent activity or improve Site security, and assess the performance of the Site.
To enable and improve your browsing and user experience and to offer you live chat services on our Site, we use cookies and similar tools for the purposes described in the table below:
We use the following cookies on our Site:
Cookie | Purpose | Description |
_ga | Performance / Functional | This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
_guid | Performance / Functional | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating analytics reports. |
user_allowed_save_cookie | Performance / Functional | This cookie is set when you choose to Accept cookies so that we do not ask you again for 365 days. |
recently_viewed_product | Performance / Functional | This cookie is used to display your previously viewed products. |
inside-au | Performance / Functional | This cookie helps us facilitate the live chat service on our Site. |
fs_uid | Performance / Functional | This cookie helps us improve the usability of the Site, and the overall customer experience. |
scarab.profile | Functional | This cookie stores user profile information, products the user browsed, etc. |
scarab.visitor | Functional | This cookie is used to display personalized product recommendations. |
__stid | Functional | This cookie helps us facilitate the Share This service on our Site. |
ss-cart-products | Functional | This cookie is used to store products added to your cart. |
ss-viewed-products | Functional | This cookie is used to store your previously viewed products. |
_fbp | Targeting/Advertising | This cookie stores the visitor id which will be used by the Facebook Pixel. |
fr | Targeting/Advertising | This cookie tracks opted out Facebook users |
Rmuid | Targeting/Advertising | This cookie is used by Rakuten and uses cookies to store session information in order to analyze performance of our marketing affiliate partners. |
We also use pixels and tags to understand user trends so that we can provide an optimal browsing and shopping experience for our customers. Through these trackers we also process click through information from our marketing emails to our Site.
Behavioral or Interest-Based Advertising Generally
ZIMMERMANN does not presently use Ad Choices. To learn more about the use of your information for behavioral advertising, visit the Digital Advertising Alliance (https://digitaladvertisingalliance.org/) or the Network Advertising Initiative, (http://www.networkadvertising.org/managing/opt_out.asp).
Some mobile devices provide options to opt out of behavioral advertising, such as the “Limit Ad Tracking” setting on iOS devices or setting to “Opt out of Interest-Based Ads” on Android devices.
Please note that these actions will not opt you out of being served advertising. You will continue to receive generic ads.
Google Analytics
See http://www.google.com/policies/privacy/partners/ for information about how Google uses the information provided to Google Analytics. You can control the information provided to Google and opt out of certain ads provided by Google by using any of the methods set forth here or using the Google Analytics opt out browser add-on here.
Facebook Pixel
You can opt-out of displaying Facebook ads by visiting your Facebook Ad Settings, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. For European users, please visit the European Interactive Digital Advertising Alliance.
Cookie Settings
You may limit the collection of your information through cookies by opting-out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. However, please note certain features of the Site may not work if you delete or disable cookies, such as our Live Chat service. You can use the browser that you are using to view this Site to enable, disable, or delete Cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Each web browser is different. For information on reviewing or deleting cookies from specific browsers, click on the appropriate browser: Firefox, Firefox IOS, Firefox Android, Safari, Safari Mobile, Chrome, Internet Explorer, Microsoft Edge, Opera.
If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of the Site may not function properly.
If you choose to opt out, we will place an “opt-out cookie” on your computer. The “opt-out cookie” is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for some cookies that are important to how our websites and mobile apps work (“essential cookies”). If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences.
General sharing:
We may share your personal information with our service providers and other third parties as described below:
Sharing in the past 12 months:
For a Business Purpose
In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose with the following categories of third parties:
For a Sale. Certain sharing we engage in may be considered a sale under the California Consumer Privacy Act. In the preceding twelve (12) months, we have sold your internet or other electronic network activity collected via cookies to data analytics providers and ad networks. You may opt-out of the use of these cookies by following the instructions in How To Opt Out Of Cookies below.
We have also disclosed personal information you have shared with us, like your identifiers and commercial information, with our corporate family, including our affiliates, to exchange business intelligence. In both circumstances, we may also share inferences made from the aforementioned categories of personal information. You may opt-out of this sharing practice by contacting us at clientservices.us@zimmermann.com.
We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized access, modification or disclosure with security measures such as access controls. Our employees and agents are obliged to treat any personal information held by us confidentially.
Please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure, therefore, we cannot guarantee absolute security. If you have any security questions, please contact us at the Contact Information below.
You can request deletion of your account by contacting us at clientservices.us@zimmermann.com.
We will retain your personal information until the earlier of (i) the information is no longer necessary to accomplish the purpose for which it was provided; or (ii) we delete your information pursuant to your request. We retain your personal information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. Below are some more specific reasons we would retain some data for longer periods of time:
Even if you delete your account or personal information, please keep in mind that the deletion by our third-party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time.
Marketing. We may use your identifiers to provide you with relevant consumer information, notify you of products, store openings and offers that may be of interest to you. You must opt in to receive these communications, but if you change your mind, you may opt out of receiving all marketing information from us at any time. You can do this by:
It may take up to 48 hours for your status to be updated on our systems. Please be advised that Back In Stock notifications are not associated to the Newsletter, you will need to contact Client Services to be removed from this notification list for each item you have requested.
Inside chat service. We use the Inside Chat service which involves use of cookies to track consumer activity and log chat activity on the website. ZIMMERMANN will not intentionally collect personal information via Inside Chat, but may aggregate data collected on the ZIMMERMANN website, with or without data collected from other sites. You have the option to opt out of tracking by contacting Client Services.
Rakuten Marketing. ZIMMERMANN partners with Rakuten Marketing, who may collect personal information when you interact with our site. You can review the collection and use of this information or opt out of Rakuten’s collection of your personal information here.
California Rights.
The California Consumer Privacy Act (CCPA), grants certain rights to California residents. If our processing of your personal information is subject to the CCPA, you are entitled to the following rights:
If you are a California resident and want to submit a request to know your personal information, a request to delete your personal information, or a request to opt out of our sharing your personal information, please go to clientservices.us@zimmermann.com or call +1 866-688-5656. Please be advised that these rights are not absolute and are subject to some exceptions. In our response to you, should an exception exist, we will communicate which exception applies.
You must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the personal information and describe your request with sufficient detail to allow us to properly evaluate and respond to it. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information.
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your personal information. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual.
Your Nevada Rights
If you are a consumer in the State of Nevada, you may request to opt-out of our current or future sale of certain personal information. We do not currently sell your personal information under Nevada law, nor do we plan to do so in the future. However, you can submit a request to opt-out of future sales, as defined by Nevada law, by contacting us at to clientservices.us@zimmermann.com. Please include “Opt-Out Request Under Nevada Law” in the subject line and body of your message.
Your Rights Under the General Data Protection Regulation
If our processing of your personal data is subject to the European Union General Data Protection Regulation 2016/679 (GDPR), you have the following rights under the GDPR:
To exercise these rights, please contact us at clientservices.us@zimmermann.com.
We do not support Do Not Track (DNT). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
This Site and our Services are not intended for individuals under the age of eighteen (18) years. Accordingly, we do not knowingly collect or share information from children. If we learn that we have collected or received personal information from individuals under the age of eighteen (18), we will delete the personal information. If you believe we have personal information on individuals under the age of eighteen (18), please contact us at the contact information provided below.
This Privacy Policy may be updated and changed from time to time. We will post the new Policy on the Site and will indicate the date it goes into effect. If the changes materially affect your rights, our Site will contain a special notice about the changes and, if required by law, will prompt you for your consent for certain changes. Each version of this Privacy Policy will be identified by its effective date, which you can find at the bottom of this Policy.
If you have any questions or comments about our privacy practices, you can contact us at:
ZIMMERMANN
US Head Office
601 West 26th Street, Suite 350
New York, NY 1001 USA
Last updated: February 21, 2022
The Online Store Returns Policy & Process
Click here to submit an online return request. A return request must be submitted to receive your refund within normal processing times.
You may return (where available) your ZIMMERMANN Online Store purchase, including sale items, by returning it to a ZIMMERMANN Store in the US or by sending it back to the ZIMMERMANN US Online Store. Subject to adherence to the following terms (ZIMMERMANN Outlets are excluded):
Items purchased online between 4th and 24th December, can be returned for a refund or credit note until January 8th 2024. For items purchased outside of this period, returns other than for faulty goods, must be made within 15 days from the date of delivery for refund or credit note.
Items must be in original condition (including tags) and must not have been worn, altered or washed. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. All packaging (including garment bags) shipped with your order must be returned.
Every clothing item shipped has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe.
If you wish to exchange for another item or size, you can do this in store or simply return it for a store credit or refund and purchase the new item separately.
Note: Credit notes issued in store are not redeemable on online purchases.
Swimwear
For all swimwear, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and the top and pant sizes of bikini sets must match. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sizes of bikini sets differ, or the item otherwise shows signs of wear.
Shoes
Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
Jewellery, Tights, and Hair Accessories
All purchases on cosmetics, underwear, earrings, tights, hair clips, hair chignons, and hair pins are final sale. We will not accept returns on these items due to hygiene reasons.
Gift Cards
Gift Cards may not be returned and are valid for 5 years from the date of issue. Gift Cards are valid for use on the US Online Store, and in ZIMMERMANN stores nationally.
Should you wish to return an item, ZIMMERMANN do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund.
While ZIMMERMANN covers the costs of returns using the prepaid returns label within the US, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. All international returns should be shipped back to ZIMMERMANN as goods returned to sender to ensure no duties and taxes are incurred for the return.
The above policy only applies to the ZIMMERMANN Online Store.
In Store Purchases
No refunds unless required by law; Returns other than for faulty goods must be made only in the country of purchase within 7 days for a credit note. Returned garments must be in original condition and must not have been worn, altered, or washed. All tags must remain in place. No refunds on sale items unless faulty or required by law. Purchases made in ZIMMERMANN stores cannot be returned to the Online Store.
You may return or exchange (where available) your ZIMMERMANN Online Store purchase, including sale items, to a ZIMMERMANN Store.
All in store returns will be subject to adherence of the Online Store Returns Policy detailed above. All new items following an in-store return will be subject to the Stores Return Policy.
To return your purchase take the item(s) you wish to return to a ZIMMERMANN Store, along with your confirmation email and all other paperwork and packaging included in your order. ZIMMERMANN Outlets, and Head Office are excluded.
All in-store refunds will be processed by our Online Client Services team.
Note: Credit notes issued in store are not redeemable on online purchases.
If your Toshi Concierge order is eligible for a return, the process for returning your items is detailed below:
1. Submit a Return Request
Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times.
On completion of this process you will receive an email confirming your return details.
You may select a refund or store credit for all or some of your items.
2. Email clientservice@toshi.co or click on the ‘Contact Us’ button in your Toshi Delivery Confirmation email to arrange the collection of your Toshi Concierge order.
Return pickups from Toshi are free of charge.
3. Pack Your Return
When returning items ensure you enclose:
• The completed Returns Form, including your return number
• Your Invoice (included in your delivery)
• The item(s) for return, including packaging
Please read Return Processing Times for more information.
We offer a free returns courier service for online orders, where available. Follow the steps to use this service.
Note: You will need access to a printer to use this free service
1. Submit a return request
Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times.
On completion of this process, you will receive an email confirming your return details with your return label included.
You may select a refund or store credit for all or some of your items.
2. Pack your item(s)
Carefully pack return item(s) into one package. If your return does not fit in one package, contact Client Services for an additional return label.
Affix your shipping label (page with three barcodes) to the outside of your package.
Do not include the waybill doc and commercial invoice in the package.
For international returns, contact Client Services for additional documents necessary for your return. Failure to do so may result in incurred duties and taxes.
3. Return your item(s)
Drop off to a location near you
Drop off your package at a Fedex location near you. Once dropped off, use the link in your confirmation email to track your return.
Or;
FedEx Collection
Schedule a Free Pickup with Fedex here. Once you have scheduled your pickup, Fedex will collect your return on your booked date and deliver it to the Zimmermann Online Store for processing. Once collected, use the link in your confirmation email to track your return.
If your area is not serviced, contact Client Services.
If you wish to return your items via an alternative courier service, ZIMMERANN will not be liable for any loss, damages, or expenses.
To view, change, or cancel your existing FedEx return courier booking, contact Client Services.
Note: We endeavour to process our returns within 5 business days of receiving your return, however, during sale periods this may take 1-2 business days longer.
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your credit note or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods returns processing may take 1-2 business days longer.
Returns will only be accepted with proof of purchase on items within 15 days from the date of delivery. Items returned outside their respective period will not be accepted. An online return request must be submitted to receive your refund within normal processing times. Returns received without a request may take up to 30 days to be processed.