Orders & Shipping
The Online Store policy and processes
SHIPPING OPTION DELIVERY PRICE DELIVERY TIMEFRAME SALE PERIODS Express Free for orders over USD $500
Orders below USD $500 will be charged USD $10
Express delivery can be expected within 2-3 business days. Some locations may take an additional 1-2 business days. During sale periods, express delivery may take an additional 1-2 days. Next Day USD $20 on all orders Order by 12pm EST for next business day delivery by 8pm EST. During sale periods, order by 10am EST for next business day delivery by 8pm EST. Toshi Concierge USD $25 on all orders Toshi Concerige services will arrive within the date and time slot chosen at checkout. Toshi is only available for Manhattan and Brooklyn areas in New York City.
Including Canda, U.S Territories, Central America, Caribbean and South America.
SHIPPING OPTION DELIVERY PRICE DELIVERY TIMEFRAME SALE PERIODS Express
Free for orders over USD $500.
Orders below USD $500 will be charged the following:
- Canada and Mexico: USD $15
- Caribbean: USD $35
- Central and South America: USD $40
Express delivery can be expected within 2-4 business days. Some locations may take an additional 1-2 business days. During sale periods, express delivery may take an additional 1-2 days.
All orders are processed within 1 business day and are shipped Monday to Friday. All deliveries must be signed for. Ensure that someone will be available between 9am and 8pm to sign for the delivery.
Note: The estimated delivery date provided at checkout is an estimate and may be subject to change. For more detailed delivery information, click on the tracking link in your shipment confirmation email.
The ZIMMERMANN Online Store currently offers two different packaging options for you to choose from during checkout:
You can choose to ship with our signature gift box packaging for your gifting experience. Our signature Gift Boxes are currently non-recyclable. We are working to phase these out and replace them with a new 100% recyclable signature gift box.
Alternatively, you can choose to ship with our recyclable and eco-friendly packaging option.
Our eco-friendly option uses less packaging, such as our signature gift box to cut down on the materials used. Our eco boxes are made of a percentage of recycled material and are fully recyclable. Our tape and tissue are also fully recyclable. Our shipping labels and stickers are not fully recyclable and we ask that you place these items in the general rubbish. We are working on providing fully recyclable options for all our packaging materials and look forward to sharing details of our 100% recyclable packaging offer soon.
Details what on packaging components can be recycled:
- White Boxes – 100% recyclable
- Consignment Labels – currently non-recyclable. These are being phased out and replaced with a new 100% recyclable label
- White Kraft Tape – 100% recyclable
- Tissue Paper – 100% recyclable
- Stickers – currently non-recyclable. These are being phased out and replaced with a new 100% recyclable sticker
Note: When placing an order through Apple Pay, you will not have the option to select a packaging option. Your order will be shipped in our eco packaging option. Should you wish to change this you can reach out to our Client Services team here.
Based on availability, your order may be delivered in packaging different to the option you selected at checkout. This is to ensure all items are delivered in the most secure and protected packaging available.
Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the Shipping email.
All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm.
We cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses. Orders to these addresses may be subject to cancellation.
Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.
For deliveries to eligible zip codes in New York City, Dallas and Los Angeles, the ZIMMERMANN Online Store offers a limited Same Day Delivery service at checkout. The Online Store will present this option provided all items in your order qualify.
To use this service, you must place your order prior to 12pm PST/CST/EST, Monday to Friday.
Orders will arrive by 6pm the same day.
For all US orders, the ZIMMERMANN Online Store offers a Next Day delivery option at checkout.
To use this service, you must place your order prior to 12pm EST, Monday to Friday. Orders will arrive the following business day.
If your order is placed after 12pm EST Monday to Friday, it will be delivered on the 2nd business day.
All orders placed on Saturday and Sunday will be delivered the following Tuesday.
For residents of Manhattan and Brooklyn, the ZIMMERMANN Online Store offers a Concierge Delivery service via Toshi. Orders using this service are scheduled to be delivered within the date and time slot chosen at Checkout. Toshi delivery is free over $500.
Wait and Try
Your Toshi assistant will wait while you decide. Toshi will then return any unwanted items immediately to the ZIMMERMANN store.
Size Up / Size Down
Select the Size Up/Size Down option if you would like additional sizes brought to you. The Toshi Assistant will wait and advise while you decide which size fits the best.
For delivery within the US, we use Fedex's Express service.
For delivery outside of the US, we use DHL's Express International service.
Same Day and Next Day
For both Same Day and Next Day delivery, we use Fedex's Express service.
For delivery within Manhattan and Brooklyn, we offer Toshi’s Concierge Delivery service.
All product prices indicated, and payments made on the US Online Store site are in USD currency.
For orders to countries outside of the US, deliveries to some countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. These are added to your order total in the checkout.
This charge is determined by your local customs authority and includes;
1. The Sales Tax applied by your country for purchases from the US; and
2. Duties charged for processing by your country.
The final recommended retail price may vary depending on the delivery country. Countries shipped with DDP include:
Trinidad and Tobago
Turks and Caicos Islands
If a Delivery Duty Unpaid (DDU) destination is selected at checkout duties and taxes will be payable upon your order arriving in your country. This will be noted in the checkout process. For these countries, we are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information contact your local customs office. Any DDU orders refused upon delivery at either the final destination or customs, will have the incurred duties and taxes deducted from the refunded amount and be subject to a 30 day return processing time.
Currently, Sales Tax will only be applied to orders shipped to: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, Virginia and Washington. Sales Tax will be added to the order total at checkout.
Should you wish to return an item, ZIMMERMANN do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund.
While ZIMMERMANN covers the costs of returns using the prepaid returns label within the US, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. All international returns should be shipped back to ZIMMERMANN as goods returned to sender to ensure no duties and taxes are incurred for the return.
Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.
If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
Zimmermann cannot guarantee any amendments to your order, including incorrect address details and/or item sizing after the order has been placed. If your order has already been processed, Zimmermann accepts no responsibility for incorrect details entered. However, our returns process is available to send back incorrect items
Toshi Concierge order changes can be emailed directly to firstname.lastname@example.org or through Toshi live chat on www.toshi.co. Toshi Client Service is available Mon - Sat, 10am - 6pm EST.
Shipments that are rejected by the receiver will result in the clients incurring redirection fees. ZIMMERMANN reserves the right to cancel any order after purchase.
Order details are available in order confirmation emails, and in My Account for clients who were logged in when placing their order. Alternatively contact Client Services for all Online Store and order enquiries.
The following payment methods are accepted on the Online Store: credit card (Visa, Mastercard, American Express), PayPal, and ZIMMERMANN gift cards.
Transaction processing is based in the US, your bank may apply international transaction fees.
Our system conducts security checks on transactions at random. This process is for your own security. If your order is selected, our Client Services team will be in touch to request further information from you, which may be an electronic copy of a government-issued ID or confirmation of a small amount refunded to the card or account you transacted from. If either option is unable to be completed within 48 hours orders may be subject to cancellation. For more information please contact Client Services.
Sale only includes select styles and excludes all new season collections. Sale prices are valid in American stores only and online within North America, Central America, Caribbean and South America. ZIMMERMANN Online does not offer sale price adjustments or any form of price matching.
This policy only applies to the ZIMMERMANN Online Store.