Shop with confidence knowing you can return an item (including sale items) with ease to the ZIMMERMANN Store in London, or by returning it to the Online Store. Returns are free within the UK and Middle East.

Returns are accepted on items (including sale items but excluding cosmetics, earrings, underwear, tights, hair clips, hair chignons and hair pins) within 15 days from the date of delivery. Items returned outside this period will not be accepted.

If you wish to exchange for another item or size, you can do this in store or simply return it for a store credit or refund and purchase the new item separately.

We endeavor to process our returns within 5 business days of receiving your return, however, during sale periods this may take 1-2 business days longer.

All returns are subject to the terms of our Returns Policy.