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This website uses Cookies to enhance your browsing experience, through the collection of your browsing behaviour and other network information. For details on how we use cookies, click here to view our Privacy Policy, or opt out
This Privacy Notice is designed to assist you in understanding how ZIMMERMANN France (“ZIMMERMANN”, “we”, “us” “our”) collects, uses, and safeguards the information you provide us when you visit our website (https://www.zimmermann.com/eu) (the “Site”), use the services we provide on the Site and in our stores (together, the “Services”). This Notice also explains the choices you have regarding our use of your information. Any personal information will be processed in compliance with current applicable laws on privacy and with any specific local regulations applicable from time to time.
For the purposes of this Privacy Notice, personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
We collect the following categories and types of personal information
Identifiers, such as your name, email, postal address, account name, birth date and phone number;
Protected classifications, like your race, veteran status, and disability status, as provided when you apply for employment through our website;
Financial information, like your credit card number or debit card number you’ve used in a transaction with us, bank account information and transaction records;
Body size and style preferences;
Personal hobbies;
Commercial information, like products you purchased, considered, or viewed on our Site or in our stores;
Sensory/Biometric information, like CCTV images in our stores from security cameras;
Internet activity, like your online identifier, IP address, browsing history, search history, click history, information about how you navigate within our Services and which elements of our Services you use the most;
Information about your equipment used to access the Site (such as hardware model, operating system type);
Personal location information (including itinerary information, precise location information, latitude and longitude); and
Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences and characteristics.
We collect personal information about you automatically when you:
Log data. Our servers automatically record certain information sent by your browser, such as your web page or resource request, your IP address or domain names of the computers you use, your referring/exit URLs, your browser type and operating system, the date and time of your request, and other parameters concerning your operating system and computer environment. We also collect your search criteria and shopping history.
Cookie data. We use cookies and similar tools to enable the functionality of our Site and Services, to assess and improve our Site and Services, and to deliver more tailored content to you. For more information on cookies, see the section below titled “What Cookies We Use And Why”.
Information we collect about you from third parties:
We collect your personal information from social media and video sharing sites like Instagram, Facebook, Twitter, Pinterest, and YouTube. This includes your email address if you sign-up to our newsletters and your user name or handle if you follow ZIMMERMANN’s social media accounts.
When you use the Google Maps service on our Site to locate our nearest store, we may use collected geolocation data.
We also use a social media reporting tool, which provides us with user names and handles of our social media followers. We may obtain information about you as a result of authentication or identity checks (for example you may be asked to identify yourself when you pick up your purchase in store).
We collect and process your personal information on AWS servers in Australia when you:
Visit our Site. When you visit our Site, we collect your internet activity. We collect this information so that we may:
Measure and provide you with optimized targeted advertising
Conduct data analytics
Improve our Services
The legal basis for this processing is your consent and you can revoke your consent at any time by clearing cookies on your device (see How to Opt Out of Cookies, below) and then selecting ‘opt out’ when the cookie banner represents on your device or by clicking the unsubscribe link on the footer of our marketing emails.
Make a purchase.
If you make a purchase on our Site, we collect your identifiers, financial information, commercial information, internet activity, and inferences from those categories.
If you make a purchase at one of our stores, we collect your identifiers, financial information, commercial information, possibly other personal information provided by you, and inferences from those categories.
When you make a purchase either on our Site or in our stores, we collect this information so that we may:
Communicate with you and receive, process, confirm, send, and track your order and requests, as well as associated activities such as administrative management of the contract, payment processing and fraud prevention
Provide you with an optimized customer experience
Inform you of our new products and offers and conduct direct marketing activities
Safeguard against fraudulent purchasing activity
Communicate with you regarding gifts and special offers
We may obtain information about you as a result of authentication or identity checks (for example you may be asked to identify yourself when you pick up your purchase in store).
When you check out as a Guest, we will maintain your identifiers, purchase history and style preferences. If you create an account at a later date, your past guest purchases will be visible in your account.
The legal basis for this processing is performance of our contract with you.
Contact Us. When you contact us by phone, email, WhatsApp, brand social accounts, or by live chat, we collect your identifiers, inferences from this category of information, and any other information you would like to share with us. If available, we also collect your internet activity information and commercial information. We collect this information so that we can:
Communicate with you concerning your questions, comments, or concerns
Troubleshoot where necessary, diagnose technical and service problems, and address any issues you have with our Site or Services
Provide personalized Client Services support
Process returns.
The legal basis for this processing is performance of our contract with you.
Create an account with us. When you create an account, we collect your identifiers, so that we may:
Create and manage your user account
Maintain your purchase history and style preferences
Provide you with access to services such as our wish list or leaving items in your bag
The legal basis for this processing is performance of our contract with you.
Apply for employment. When you apply for employment, we collect your identifiers, employment information, your education information, and any other information you decide to share with us. We collect this information so that we may communicate with you and assess your qualifications for the position for which you applied. The legal basis for this processing is the processing is necessary to perform a contract or to take steps at your request before entering a contract.
When you sign up for our marketing emails. When you sign up for our marketing emails, we collect your identifiers, so that we may send you newsletters. The legal basis for this processing is your consent and you can revoke your consent at any time by unsubscribing from the footer of our marketing emails or emailing clientservices.eu@zimmermann.com.
When you sign up for Store Communication. When you sign up for our Store Communication, you may receive personalised communication relating to your purchases, profile, or Zimmermann services. We may contact you via email, text, phone, post, or social media. The legal basis for this processing is your consent and you can revoke your consent at any time by emailing clientservices.eu@zimmermann.com, or notifying a staff member in store, asking to unsubscribe from ‘Store Communication’.
Accept an invitation to join a loyalty program. If you are included in a loyalty program, we process your identifiers, commercial information, financial information, internet activity information, and inferences from those categories. We collect this information so that we may:
Communicate with you
Track your purchases to confirm your eligibility on an annual basis
The legal basis for this processing is performance of our contract with you.
Maintain and improve our business, Site, and Services. To maintain and improve our overall business, we collect your identifiers, commercial information, and internet activity information. We collect this information so that we may:
Administer our Site and improve our Site usability
Track user movements on our Site
Gather broad demographic data for aggregate use for benchmarking and marketing.
The legal basis for this processing is our legitimate interests in improvement of the Services.
In the processing of your personal information, we may also use your personal information to defend our rights and the rights of others, to efficiently maintain our business, to comply with the law as, and for other limited circumstances as described in How We Share Your Information.
“Cookies” are small pieces of text sent to and stored by your web browser by a website you visit. We place and store cookies for multiple purposes. Cookies enable us to personalize your viewing experience. When you revisit our Site, we can recognize you by the cookie and customize your experience at the Site accordingly. For example, we use cookies to track Site usage and traffic patterns, prevent fraudulent activity or improve Site security, and assess the performance of the Site. To enable and improve your browsing and user experience and to offer you live chat services on our Site, we use cookies and similar tools for the purposes described in the table below:
Required: These cookies are required for making use of the Services. These cookies include security cookies to authenticate users, prevent fraudulent use, and protect user data from unauthorized parties as well as session cookies that remember your log-in session so you can move easily within the Services.
