COLLECT IN STORE
FREQUENTLY ASKED QUESTIONS
We now offer a complimentry Collect In Store service. This service provides the option to purchase your items online, and collect from your selected ZIMMERMANN store, subject to item and store eligibility.
For items that are eligible for in store collection, you will find the Collect In Store option during checkout. Simply choose your preferred store and proceed with your order.
We aim to have your item(s) ready for collection within 1 business day of your order being placed. You will receive an email when your order is ready for collection. During sale periods, order processing may take an addtional 1-2 business days.
When your order is ready for collection, you will be notified by email and SMS (if you have opted in). Do not attempt to collect your order until you have received communication that your order is ready for collection.
You have 7 days from the time you receive your Ready for Collection notification to pick up your items. You will also receive a reminder notification. Failure to do so within this timeframe may result in the cancellation of your order. Should you require additional time for collection, contact Client Services who will confim with the store.
Yes, all orders that have been placed using our Collect In Store service can be returned in store and online within the United States. We do not currently support international returns for Collect In Store orders. All orders are subject to our online returns policy.
You will be required to present your order confirmation email along with a government-issued ID that matches the first and last name on the order. A signature will be required upon collection.
You may nominate someone else to collect your order on your behalf, by adding their first and last name at checkout. Your nominated person will be required to present the order confirmation email, along with their government-issued ID. A signature will be required upon collection.
If your circumstances change, contact Client Services to notify us of any changes to the name of the person collecting the order.
Our Collect In Store service is available at selected stores. Additionally, our inventory levels are constantly changing and we cannot always guarantee the availability of all products. If an item shows stock, however is unavailable for Collect In Store, contact the store or Client Services for item availability.
If you require any changes to your order; including collection location or item sizing, contact Client Services immediately. We cannot always guarantee amendments to your order.
If you would like to cancel your Collect In Store order, contact Client Services.
Physical and digital gift cards cannot be purchased using our Collect In Store service.