Details of the Privacy Policy
This Privacy Notice is designed to assist you in understanding how ZIMMERMANN France and Zimmermann Wear Pty Ltd (“ZIMMERMANN”, “we”, “us” “our”) collect, use, and safeguard the information you provide us when you visit our website (https://www.zimmermann.com/eu) (the “Site”), use the services we provide on the Site and in our stores (together, the “Services”). This Notice also explains the choices you have regarding our use of your information. Any personal information will be processed in compliance with current applicable laws on privacy and with any specific local regulations applicable from time to time.
For the purposes of this Privacy Notice, personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
We collect the following categories and types of personal information
We collect personal information about you automatically when you:
Information we collect about you from third parties:
We collect and process your personal information on AWS servers in Australia when you:
Contact Us. When you contact us by phone, email, WhatsApp, brand social accounts, or by live chat, we collect your identifiers, inferences from this category of information, and any other information you would like to share with us. If available, we also collect your internet activity information and commercial information. We collect this information so that we can:
Create an account with us. When you create an account, we collect your identifiers, so that we may:
Apply for employment. When you apply for employment, we collect your identifiers, employment information, your education information, and any other information you decide to share with us. We collect this information so that we may communicate with you and assess your qualifications for the position for which you applied. The legal basis for this processing is the processing is necessary to perform a contract or to take steps at your request before entering a contract.
When you sign up for our marketing communications. When you sign up for our marketing communications, we collect your identifiers, so that we may send you newsletters and marketing messages, including by email or SMS. The legal basis for this processing is your consent and you can revoke your consent at any time by unsubscribing from the footer of our marketing emails and texts or emailing clientservices.eu@zimmermann.com.
When you sign up for Store Communication. When you sign up for our Store Communication, you may receive personalised communication relating to your purchases, profile, or Zimmermann services. We may contact you via email, text, phone, post, or social media. The legal basis for this processing is your consent and you can revoke your consent at any time by emailing clientservices.eu@zimmermann.com, or notifying a staff member in store, asking to unsubscribe from ‘Store Communication’.
Accept an invitation to join a loyalty program. If you are included in a loyalty program, we process your identifiers, commercial information, financial information, internet activity information, and inferences from those categories. We collect this information so that we may:
Maintain and improve our business, Site, and Services. To maintain and improve our overall business, we collect your identifiers, commercial information, and internet activity information. We collect this information so that we may:
In the processing of your personal information, we may also use your personal information to defend our rights and the rights of others, to efficiently maintain our business, to comply with the law as, and for other limited circumstances as described in How We Share Your Information.
“Cookies” are small pieces of text sent to and stored by your web browser by a website you visit. We place and store cookies for multiple purposes. Cookies enable us to personalize your viewing experience. When you revisit our Site, we can recognize you by the cookie and customize your experience at the Site accordingly. For example, we use cookies to track Site usage and traffic patterns, prevent fraudulent activity or improve Site security, and assess the performance of the Site.
To enable and improve your browsing and user experience and to offer you live chat services on our Site, we use cookies and similar tools for the purposes described in the table below:
We use the following cookies on our Site:
Cookie | Purpose | Description |
_ga | Performance / Functional | This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. |
_guid | Performance / Functional | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating analytics reports. |
user_allowed_save_cookie | Performance / Functional | This cookie is set when you choose to Accept cookies so that we do not ask you again for 365 days. |
recently_viewed_product | Performance / Functional | This cookie is used to display your previously viewed products. |
inside-au | Performance / Functional | This cookie helps us facilitate the live chat service on our Site. |
fs_uid | Performance / Functional | This cookie helps us improve the usability of the Site, and the overall customer experience. |
scarab.profile | Functional | This cookie stores user profile information, products the user browsed, etc. |
scarab.visitor | Functional | This cookie is used to display personalized product recommendations. |
__stid | Functional | This cookie helps us facilitate the Share This service on our Site. |
ssUserId | Functional | Randomly generated unique indentifier (uuid) |
ssSessionIdNamespace | Functional | Randomly generated unique session indentifer (uuid) |
ssCartProducts | Functional | This cookie is used to store products added to your cart. |
ssViewedProducts | Functional | This cookie is used to store your previously viewed products. |
ssShopperId | Functional | Shopper indentifier |
_fbp | Targeting/Advertising | This cookie stores the visitor id which will be used by the Facebook Pixel. |
fr | Targeting/Advertising | This cookie tracks opted out Facebook users |
Rmuid | Targeting/Advertising | This cookie is used by Rakuten and uses cookies to store session information in order to analyze performance of our marketing affiliate partners. |
_micpn | Targeting/Advertising | This cookie is used to associate client campaigns and creative variations with user clicks/page view events. Expires 4 days from the time of email/webpage click. |
_mibhv | Targeting/Advertising | This cookie is used to associate the client's company and the user's unique user identifier with user clicks/page view events. Expires 365 days from the time of email/webpage click. |
Tik Tok | ||
_abck | Functional | This cookie provides protection against hackers. |
msToken | Functional | This cookie is used to store the conntction to a Microsoft Azure server. |
passport_csrf_token | Functional | This cookie has the password for CSRF_TOKEN. |
passport_csrf_token_default | Functional | This cookie has the default password for CSRF_TOKEN. |
_tt_enable_cookie | Functional | This cookie is used by TikTok to track cookie consent. |
cto_bundle | Targeting/Advertising | This cookie is used by Criteo to provide functions across pages. |
_gcl_au | Targeting/Advertising | This cookie is used by Google AdSense to store and track conversions. |
_rdt_uuid | Targeting/Advertising | This cookie us used by Reddirt to help build a profile of your interests and show you relevant ads. |
_ttp | Targeting/Adversiting | This cookie is used to measure and improve the performance of your advertising campagins and to persionalize the user's experience (including ads) on TikTok. |
tta_attr_id | Targeting/Advertising | This cookie is used to measure and improve the performance of your adverstising campagins and to personalize the users experience (including ads) on Tik Tok. |
tta_attr_id_mirror | Targeting/Advertising | This cookie is used to measure and improve the performance of your adverstising campagins and to personalize the users experience (including ads) on Tik Tok. |
ttwid | Targeting/Advertising | This cookie stores if the user has seen embedded content. |
_gcl_aw | Statistics | This cookie is used by Google AdSense to store click information. |
store-country-code | Statistics | This cookie is used to store the country code of the website. |
ajs_anonymous_id | Functional | This cookie stores the last visit using a universally unique ID (UUID). |
_hjSession_2457982 | Functional | This cookie ensures data from subsequent visits to the same side are attributed to the same user ID. |
_auth | Functional | Cookie for Pinterest functionality. |
_pinterest_ct_ua | Targeting/Advertising | This cookie is identical to _pin_unauth, but as a third party cookie. |
_pin_unauth | Targeting/Advertising | This cookie groups actions for users who cannot be identified by Pinterest. |
_pinterest_sess | Targeting/Advertising | This cookie is the Pinterest login cookie. It contains user ID(s), authentication token(s) and timestamps. If the person is logged out, authentication tokens are deleted but Pinterest uses the logged out user ID(s) to optimize the person's experience and measurment. |
_hjAbsoluteSessionInProgress | Statistics | This cookie stores unique visits. |
_hjFirstSeen | Statistics | This cookie identifies a new user's first session. |
_hjSessionUser_2457982 | Statistics | This cookie holds current session data. |
Measmerize LocalStorage (First-party cookies) | ||
measmerize:tracking:analytics | Analytical | This cookie manages the tracking behaviour of Google Analytics within the Measmerize widget. Expires after 13 months. |
measmerize:tracking:custom | Analytical | This cookie manages the tracking behaviour of the Measmerize Custom Analytics. Expires after 13 months. |
measmerize:user:inputs | Performance / Functional / Personalization | This cookie stores user inputs, enabling Measmerize to recognize users across different product detail pages (PDP) and subsequent sessions. This functionality prevents users from having to re-enter data for recommendations each time they visit. Expires after 6 months. |
measmerize:user:preferences | Essential | This cookie contains:
|
measmerize:user:recommendations | Essential | This cookie stores information necessary to distinguish between Measmerize and non-Measmerize orders. This data is crucial for accurate performance reporting and service improvement. Expires after 6 months. |
Measmerize (Third-party cookies) | ||
measmerize:user:inputs | Performance / Functional / Personalization | This cookie stores user inputs, enabling Measmerize to recognize users across different product detail pages (PDP) and subsequent sessions. This functionality prevents users from having to re-enter data for recommendations each time they visit. Expires after 6 months. |
measmerize:user:preferences | Performance / Functional / Personalization | This cookie contains:
|
_ga_xxxxxxxxxx | Analytical | This cookie is set by Google Analytics to persist users' session state. Expires after 13 months. |
_ga | This cookie is set by Google Analytics to identify users. Expires after 13 months. |
For more information, visit Measmerize's Privacy Policy and Cookies Policy.
We also use pixels and tags to understand user trends so that we can provide an optimal browsing and shopping experience for our customers. Through these trackers we also process click through information from our marketing emails to our Site.
Behavioural or Interest-Based Advertising Generally
ZIMMERMANN does not presently use Ad Choices. To learn more about the use of your information for behavioural advertising, visit the Digital Advertising Alliance (https://digitaladvertisingalliance.org/) or the Network Advertising Initiative, (http://www.networkadvertising.org/managing/opt_out.asp).
Some mobile devices provide options to opt out of behavioral advertising, such as the “Limit Ad Tracking” setting on iOS devices or setting to “Opt out of Interest-Based Ads” on Android devices.
Please note that these actions will not opt you out of being served advertising. You will continue to receive generic ads.
Google Analytics
See http://www.google.com/policies/privacy/partners/ for information about how Google uses the information provided to Google Analytics. You can control the information provided to Google and opt out of certain ads provided by Google by using any of the methods set forth here or using the Google Analytics opt out browser add-on here.
Facebook Pixel
You can opt-out of displaying Facebook ads by visiting your Facebook Ad Settings, and you can clear and control the information third parties share with Facebook in your Off-Facebook Activity page. For European users, please visit the European Interactive Digital Advertising Alliance.
Cookie Settings
You may limit the collection of your information through cookies by opting-out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. However, please note certain features of the Site may not work if you delete or disable cookies, such as our Live Chat service. You can use the browser that you are using to view this Site to enable, disable, or delete Cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Each web browser is different. For information on reviewing or deleting cookies from specific browsers, click on the appropriate browser: Firefox, Firefox IOS, Firefox Android, Safari, Safari Mobile, Chrome, Internet Explorer, Microsoft Edge, Opera.
If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of the Site may not function properly.
If you choose to opt out, we will place an “opt-out cookie” on your computer. The “opt-out cookie” is browser specific and device specific and only lasts until cookies are cleared from your browser or device. The opt-out cookie will not work for some cookies that are important to how our websites and mobile apps work (“essential cookies”). If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences.
To edit your cookies preferences, click here.
General sharing:
We may share your personal information with our service providers and other third parties as described below:
Sharing in the past 12 months:
For a Business Purpose
In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose with the following categories of third parties:
For a Sale. Certain sharing we engage in may be considered a sale under the California Consumer Privacy Act. In the preceding twelve (12) months, we have sold your internet or other electronic network activity collected via cookies to data analytics providers and ad networks. You may opt-out of the use of these cookies by following the instructions in How To Opt Out Of Cookies below.
We have also disclosed personal information you have shared with us, like your identifiers and commercial information, with our corporate family, including our affiliates, to exchange business intelligence. In both circumstances, we may also share inferences made from the aforementioned categories of personal information. You may opt-out of this sharing practice by contacting us at clientservices.eu@zimmermann.com.
We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized access, modification or disclosure with security measures such as access controls. Our employees and agents are obliged to treat any personal information held by us confidentially.
Please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure, therefore, we cannot guarantee absolute security. If you have any security questions, please contact us at the Contact Information below.
You can request deletion of your account by contacting us at clientservices.eu@zimmermann.com.
We will retain your personal information until the earlier of (i) the information is no longer necessary to accomplish the purpose for which it was provided; or (ii) we delete your information pursuant to your request. We retain your personal information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. Below are some more specific reasons we would retain some data for longer periods of time:
Even if you delete your account or personal information, please keep in mind that the deletion by our third-party providers may not be immediate and that the deleted information may persist in backup copies for a reasonable period of time.
Marketing. We may use your identifiers to provide you with relevant consumer information, notify you of products, store openings and offers that may be of interest to you. You must opt in to receive these communications, but if you change your mind, you may opt out of receiving all marketing information from us at any time. You can do this by:
It may take up to 48 hours for your status to be updated on our systems. Please be advised that Back In Stock notifications are not associated to the Newsletter, you will need to contact Client Services to be removed from this notification list for each item you have requested.
Inside chat service. We use a third-party service, Inside Chat, to provide the live chat function on our website, which involves use of cookies to track and log consumer activity on the website. ZIMMERMANN will not intentionally collect personal information via Inside Chat, but may aggregate data collected on the ZIMMERMANN website, with or without data collected from other sites. You have the option to opt out of tracking by contacting Client Services. Live chat communications may be shared with ZIMMERMANN’s service providers (including in real time) in connection with the provision and maintenance of the live chat service. ZIMMERMANN keeps records of live chat communications which may be shared with its service providers for the purpose of delivering an optimised service and experience to you.
Rakuten Marketing. ZIMMERMANN partners with Rakuten Marketing, who may collect personal information when you interact with our site. You can review the collection and use of this information or opt out of Rakuten’s collection of your personal information here.
Your Rights Under the General Data Protection Regulation
The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.
Please submit your rights servicing request to clientservices.eu@zimmermann.com. A summary of your rights is listed below:
If our processing of your personal data is subject to the European Union General Data Protection Regulation 2016/679 (GDPR), you have the following rights under the GDPR:
To exercise these rights, please contact us at clientservices.eu@zimmermann.com.
We do not support Do Not Track (DNT). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
This Site and our Services are not intended for individuals under the age of 16 years. If you are a minor, you should obtain the consent of your parent or legal guardian prior to providing your personal information. If we discover that we have collected personal information about a minor without the prior consent of a verifiable parent or legal guardian, we will de-activate the minor’s account and delete the information.
Zimmermann U.K. Limited collects data by a video surveillance system, which allows the filming and recording of customer images at the time of access to its stores.
The purpose of the video surveillance activity is to ensure safety and the protection of the company's assets, in the legitimate interest of the Data Controller (Article 6(1)(f) of EU Regulation 679/2016.
Access to the areas under video surveillance automatically leads to the collection and recording of the images of the data subjects, consequently, if a data subject does not consent to provide this data, the data subject may not access the premises of the Data Controller.
The recorded data will be processed and stored for a period of time not exceeding the time necessary to achieve the purposes for which the data was collected and/or subsequently processed and consistently with Zimmemann's legal obligations.
The images may be viewed:
Recorded data may be disclosed upon request made in accordance with the law:
Joint data controller for CCTV purposes:
Rights of the Data Subject: the data subject may apply to the Data Controller by registered letter to the above address, or by electronic mail to clientservices.eu@zimmermann.com to exercise their rights, as provided for in Articles 15 - 22 of the GDPR. In particular:
(a) the right to request access to the images;
b) the right to obtain the restriction and/or deletion of their personal data, where applicable;
c) the right to object to the processing of their personal data;
d) the right to file a complaint with the supervisory authority (Privacy Guarantor).
The rights to update, supplement and rectify are not exercisable due to the type of personal data collected (images recorded in real time). Since the processing is carried out on the legal basis of the legitimate interest of the Data Controller, the right to data portability under Article 20 of the GDPR is also not applicable.
This Privacy Policy may be updated and changed from time to time. We will post the new Policy on the Site and will indicate the date it goes into effect. If the changes materially affect your rights, our Site will contain a special notice about the changes and, if required by law, will prompt you for your consent for certain changes. Each version of this Privacy Policy will be identified by its effective date, which you can find at the bottom of this Policy.
If you have any questions or comments about our privacy practices, you can contact us at:
ZIMMERMANN
36 rue du Louvre
75001 Paris France
Last updated: 17 June 2025
The Online Boutique Returns Policy & Process
Subject to these terms, you may return your ZIMMERMANN Online Boutique purchase, including sale items, by either returning it to a ZIMMERMANN Boutique in the country of purchase; or the ZIMMERMANN Europe Online Boutique.
For online purchases, returns other than for faulty goods must be requested and sent back within 15 days from the date of delivery for a refund. We recommend trying on all purchased items once received, to ensure adequate time to return items if necessary.
If you wish to exchange for another item or size, you can do this by returning to the Online Boutique for a refund and then purchasing the new item separately.
Returns only accepted with proof of purchase.
Unless the return is required by law:
This policy does not apply to ZIMMERMANN in-boutique purchases or ZIMMERMANN Outlets.
This policy does apply to Phone Orders, with the exception that Phone Orders must be returned through Client Services.
While ZIMMERMANN covers the costs of returns using the prepaid returns label within Europe, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. All orders shipped DDP, with duties and taxes included at checkout, will have the full duties and tax amount included in their refund. For orders shipped DDU, Zimmermann will not refund any duties and taxes, these can be claimed from your local tax office.
We offer a free returns courier service for online orders, where available. Follow the steps to use this service.
Note: You will need access to a printer to use this free service
1. Submit a return request
Submit a return request through the return portal below using your order number and follow the steps provided. A return request must be submitted to receive your refund within normal processing times.
On completion of this process, you will receive an email confirming your return details with your return label included.
You may select a refund for all or some of your items.
| ORDER NUMBER | COUNTRY | RETURN PORTAL LINK |
| CHENXXXXXXXX | Albania, Algeria, Angola, Armenia, Azerbaijan, Benin, Bosnia & Herzegovina, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cote d'Ivoire, Djibouti, Equatorial Guinea, Ethiopia, Falkland Islands, Faroe Islands, French Guiana, Gabon, Gambia, Georgia, Gibraltar, Greenland, Guadeloupe, Guinea, Guinea, Bissau, Iceland, Kenya, Lesotho, Liberia, Liechtenstein, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Niger, Nigeria, North Macedonia, Norway, Reunion, Saint Barthélemy, Saint Helena, Saint Martin, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, South Africa, Sudan, Suriname, Swaziland, Switzerland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe | Click here |
2. Pack your item(s)
Carefully pack return item(s) into one package. If your return does not fit in one package, contact Client Services for an additional return label.
Affix your shipping label (page with three barcodes) to the outside of your package.
Do not include the waybill doc and commercial invoice in the package.
3. Return your item(s)
Courier collection
DHL will collect your return on your booked date and deliver it to the Zimmermann Online Boutique for processing. Once collected, use the link in your confirmation email to track your return.
To view, change, or cancel your existing DHL Express return courier booking, go to your DHL Label Confirmation email and follow the steps.
Or;
Drop off to a location near you
Drop off your package at a DHL location near you. Once dropped off, use the link in your confirmation email to track your return.
If your area is not serviced, contact Client Services.
If you wish to return your items via an alternative courier service, ZIMMERMANN will not be liable for any loss, damages, or expenses.
To view, change, or cancel your existing DHL Express return courier booking, contact Client Services.
Note: We endeavour to process our returns within 5 business days of receiving your return, however, during sale periods this may take 1-2 business days longer.
Once the items have been received, they will undergo a quality review. Once cleared, you will receive your refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods returns processing may take 1-2 business days longer.
Returns will only be accepted with proof of purchase on items requested and sent back within 15 days from the date of delivery. Items returned outside their respective period will not be accepted. An online return request must be submitted to receive your refund within normal processing times.
Exchange rates for all currencies are locked in for 90 days from the date of purchase and Clients will receive their local currency refund based on the same exchange rate as their original transaction.
Click here to download a copy of the return form.
