All orders are processed within 1 business day and are shipped Monday to Friday from our fulfillment center in Europe. All deliveries must be signed for. Ensure that someone will be available between 9am and 6pm to sign for the delivery.

Note: The estimated delivery date provided at checkout is an estimate and may be subject to change. For more detailed delivery information, click on the tracking link in your shipment confirmation email.

You will receive a confirmation email upon placing your order and again once your order has been shipped. The order shipment email will contain your delivery tracking link. 

In the case of any delay to processing times for any delivery service, you will be notified by email.

If you have any further enquiries you can reach out to Client Services who will provide you with an update on your order status.

We accept payments via Apple Pay, American Express, Visa, Mastercard, Diners, GooglePay, Twint (Switzerland only), Vipps (Norway only) and PayPal in most European regions. Any additional localised payment methods will be shown at checkout if available.

The ZIMMERMANN Online Boutique currently offers two packaging options: our signature gift box packaging and our eco-friendly packaging. Both options include boxes made of recyclable material and contains a percentage of recycled paper.

Find out more on our packaging options here.

Our Client Services experts are available to assist in placing a ZIMMERMANN Online Boutique order over the phone.

Contact our Client Services team here.

Our Client Services experts would be delighted to offer you a personal shopping experience. The team can assist with size and fit guidance, as well as advice in updating your wardrobe with key seasonal pieces.

Contact our Client Services team here.

We currently do not offer pre-order from our Runway Shows or for our upcoming collections, however you can register interest with Client Services or your preferred Boutique to become notified if and when your desired item becomes available.

To provide a better experience for all clients, ZIMMERMANN has the following purchase limits per client:

Boutiques and Online:

• No more than three (3) units per style and colour regardless of Full Price or Markdown.

Outlets:

• No more than three (3) units per style and colour.

This policy may change at any time and the new policy will apply from the date of change.

ZIMMERMANN asks that clients voluntarily respect these purchase limits. If staff suspect that the limits are not being respected, ZIMMERMANN may refuse to complete a sale transaction and take further steps as considered appropriate in its discretion.

Our system conducts security checks on transactions at random. This process is for your own security. If your order is selected, our Client Services team will be in touch to request further information from you, which may include an electronic copy of a government-issued ID. If no response is provided within 48 hours orders may be subject to cancellation. For more information, please contact Client Services.

For orders outside of the European Union, shipments are either delivered on a Delivery Duty Paid (DDP) basis or Delivered Duty Unpaid (DDU) basis. See below to confirm if your country is delivered on DDP or DDU basis.

For the following destinations shipments are delivered on Delivery Duty Paid (DDP) basis, all applicable duties, taxes and fees are included in the price displayed on the product page and in the total amount of the order at checkout:

Angola, Burkina Faso, Benin, Saint Barthélemy, Switzerland, Guadeloupe, Kenya, Liechtenstein, Morocco, Saint Martin, Martinique, Namibia, Nigeria, Norway, Reunion, Seychelles, Sierra Leone, Senegal, Sao Tome and Principe, Togo, Tanzania and Uganda.

For all other destinations listed below, orders will not include duties and taxes displayed on the product page or the total amount of the order at checkout. Your order will be shipped Delivered Duty Unpaid (DDU) and you may be required to pay duties and taxes on customs entry arrival into your country. Additional fees may apply if the parcel is not accepted and returned to the sender. Such fees may be deducted from the refund amount once the return is processed.

Albania, Armenia, Azerbaijan, Bosnia & Herzegovina, Burundi, Botswana, Congo - Brazzaville, Cote d'Ivoire, Cameroon, Cape Verde, Djibouti, Algeria, Ethiopia, Falkland Islands, Faroe Islands, Gabon, Georgia, French Guiana, Gibraltar, Greenland, Gambia, Guinea, Equatorial Guinea, Guinea-Bissau, Iceland, Comoros, Liberia, Lesotho, Moldova, Montenegro, Madagascar, North Macedonia, Mauritania, Montserrat, Mauritius, Malawi, Mozambique, Serbia, Saint Helena, Suriname, Swaziland, Chad, Tunisia, Mayotte, South Africa, Zambia and Zimbabwe.

Clients can shop in EUR or their local currency, where available.

Pricing for our EUR & CHF currencies follow our In Boutique pricing, and for all other currencies, pricing is directly converted from EUR, with rounding. Exchange rates are locked in for 90 days from the date of purchase, therefore you would receive any refund in your local currency based on the same exchange rate as your original transaction.

For Delivered Duty Paid (DDP) countries, all applicable duties, taxes, and fees are included in the price displayed on the product page and in the total amount of the order at checkout. For all other destinations, orders will not include duties and taxes in the product price or in the total amount at checkout. Your order will be shipped Delivered Duty Unpaid (DDU), and you may be required to pay duties and taxes on customs entry arrival into your country.

If you have purchased from the ZIMMERMANN Online Boutique prior to October 2025, your past order history will not show in your Europe Online Boutique account. Please contact Client Services if you need assistance with locating past invoices or order details.

You may return your ZIMMERMANN Online order by sending it back to the Online Boutique. For online purchases, returns other than for faulty goods must be requested and sent back within 15 days from the date of delivery for a refund. Items returned outside this period will not be accepted. All items will be returned for a refund.

If you wish to exchange for another item or size, you can do this in a boutique or simply return it for a refund and purchase the new item separately.

Read more on our returns policy here.

You must submit a return request on zimmermann.com through the return portal below using your order number to be able to return your online order. A return request must be submitted to receive your refund within normal processing times.

Domestic Orders

International Orders

We currently don’t offer exchanges on purchases from the Online Boutique, however if you wish to exchange an item for another style or size, we recommend you simply return your item for an Online Boutique refund and then purchase the new item separately.

You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods, returns processing may take an additional 1-2 business days.

Click here to download a copy of the returns form.

Book your free return with DHL during the return request process. Note that you will require a printer for this service.

Submit an online return here.

Clients will receive their local currency refund based on the same price they paid from their original transaction.

We offer our Ready-to-Wear and Swim & Resort pieces sizes ranging between 0P and 4. All ZIMMERMANN items have their own individual measurments size guides that can be found on their product pages.

Find out more about ZIMMERMANN sizing here.

Our products are produced in limited quantities and may run out of stock. You can register your interest using our "Notify Me" feature on the product page to be notified if the item comes back in stock. You can also view product availability at your local boutique by using our 'Find in Boutique' feature on each product page. Although we cannot always guarantee the availability of all products, our boutique and online Client Services experts are more than happy to assist you if you are looking for a particular product or cannot find it on our site.

Each indiviudal item has its own care instructions. We recommend refering to the item product page or the care tag in the garment for all care instructions.

ZIMMERMANN fabric and care information can be found here.

ZIMMERMANN takes sustainability seriously. Our design, sourcing, retail, Ecommerce and logistics teams are constantly evaluating the best options in this fast-changing space, and we are committed to being transparent about our journey. We are actively implementing policies and processes to ensure that ZIMMERMANN is a responsible fashion business.

Discover more about ZIMMERMANN's commitment to sustainability here.

Our products are sold exclusively in ZIMMERMANN boutiques, on zimmermann.com and through authorised retailers. To report counterfeit ZIMMERMANN products, contact Client Services here. We appreciate your help against counterfeiting.

You can read more about our Brand Protection policy here.

Your privacy and data protection are incredibly important to us.

Your personal data is handled in accordance with ZIMMERMANN’s privacy policy which can be viewed here.

Find your closest ZIMMERMANN Boutique here.

Our ZIMMERMANN boutique teams look forward to warmly welcoming you.