The ZIMMERMANN Online Boutique currently offers two different packaging options for you to choose from during checkout:

SIGNATURE

You can choose to ship with our signature gift box packaging for your gifting experience. Our signature Gift Boxes are currently non-recyclable. We are working to phase these out and replace them with a new 100% recyclable signature gift box.

ECO

Alternatively, you can choose to ship with our recyclable and eco-friendly packaging option.

Our eco-friendly option uses less packaging, such as our signature gift box to cut down on the materials used. Our eco boxes are made of a percentage of recycled material and are fully recyclable. Our tape, tissue, and stickers are also fully recyclable. We are working on providing fully recyclable options for all our packaging materials and look forward to sharing details of our 100% recyclable packaging offer soon.

Details what on packaging components can be recycled:

• White Boxes – 100% recyclable
• Consignment Labels – 100% recyclable
• White Kraft Tape – 100% recyclable
• Tissue Paper – 100% recyclable
• Stickers – 100% recyclable

Based on availability, your order may be delivered in packaging different to the option you selected at checkout. This is to ensure all items are delivered in the most secure and protected packaging available.

Once your order has been shipped a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the Shipping email.

All deliveries must be signed for. Ensure someone will be available to sign for the delivery between 9 am and 6 pm.

We cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses. Orders to these addresses may be subject to cancellation.

Orders of multiple items may be shipped in more than one delivery. This will be indicated by receiving multiple shipping confirmation emails.

For international delivery, we use DHL's Express Worldwide service.

Shipments are either delivered on a Delivery Duty Paid (DDP) basis or Delivered Duty Unpaid (DDU) basis.

For the following destinations shipments are delivered on Delivery Duty Paid (DDP) basis, all applicable duties, taxes and fees are included in the price displayed on the product page and in the total amount of the order at checkout. Orders shipped DDP, will have the full duties and tax amount included in their refund. For eligible DDP returns from Canada, duties and taxes paid at checkout will be refunded.

Canada, Mexico, Brazil, Cayman Islands, Peru, Panama, Bermuda, Guatemala and Colombia.

For all other destinations listed below, orders will not include duties and taxes displayed on the product page or the total amount of the order at checkout. Your order will be shipped Delivered Duty Unpaid (DDU) and you may be required to pay duties and taxes on customs entry arrival into your country. Additional fees may apply if the parcel is not accepted and returned to the sender. Such fees may be deducted from the refund amount once the return is processed.

Chile, Antigua, Barbuda, Anguilla, Argentina, Aruba, Barbados, Bolivia, Bahamas, Belize, Costa Rica, Dominica, Dominican Republic, Ecuador, Grenada, Guyana, Honduras, Haiti, Jamaica, Saint Kitts and Nevis, Saint Lucia, Nicaragua, Paraguay, El Salvador, Turks and Caicos Islands, Trinidad and Tobago, Uruguay, Saint Vincent and the Grenadines, Venezuela, British Virgin Islands and U.S. Virgin Islands.

Occasionally stock levels are not up-to-date on the Online Boutique, this means items may not be available at the time of purchase. The likelihood of this occurring is extremely rare.

If this occurs to an item in your order, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.

To provide a better experience for all clients, ZIMMERMANN has the following purchase limits per client:

Boutiques and Online:

• No more than three (3) units per style and colour regardless of Full Price or Markdown.

Outlets:

• No more than three (3) units per style and colour.

This policy may change at any time and the new policy will apply from the date of change.

ZIMMERMANN asks that clients voluntarily respect these purchase limits. If staff suspect that the limits are not being respected, ZIMMERMANN may refuse to complete a sale transaction and take further steps as considered appropriate in its discretion.

If you require any changes to your order; including incorrect address details and/or item sizing, contact Client Services immediately.

If your order has already been processed, ZIMMERMANN accepts no responsibility for incorrect details entered. However, our Returns process is available for changing incorrect items.

Shipments that are rejected by the receiver will result in the client incurring redirection fees. ZIMMERMANN reserves the right to cancel any order after purchase.

Order details are available in order confirmation emails, and in My Account for clients who were logged in when placing their order. Alternatively contact Client Services for all Online Boutique and order enquiries.

We accept payments via American Express, Visa, Mastercard, GooglePay and PayPal in most U.S. International regions. Any additional localised payment methods will be shown at checkout if available.

Our system conducts security checks on transactions at random. This process is for your own security. If your order is selected, our Client Services team will be in touch to request further information from you, which may include an electronic copy of a government-issued ID. If no response is provided within 48 hours orders may be subject to cancellation. For more information, please contact Client Services.

Sale only includes select styles and excludes all new season collections. Sale prices are as marked and valid in American boutiques only and online within North America, Central America, Caribbean and South America. ZIMMERMANN Online does not offer sale price adjustments or any form of price matching. Sale is subject to change without notice and strictly while stocks last.