All orders are processed within 1 business day and are shipped Monday to Friday from our fulfillment centre in Europe. All deliveries must be signed for. Ensure that someone will be available between 9am and 6pm to sign for the delivery.

Note: The estimated delivery date provided at checkout is an estimate and may be subject to change. For more detailed delivery information, click on the tracking link in your shipment confirmation email.

You will receive a confirmation email upon placing your order and again once your order has been packed. The packing confirmation email will contain your delivery tracking link.

In the case of any delay to processing times for any delivery service, you will be notified by email.

If you have any further enquiries you can reach out to Client Services who will provide you with an update on your order status.

We accept payments via Apple Pay, American Express, Visa, Mastercard and PayPal in most Middle East regions. Any additional localised payment methods will be shown at checkout if available. 

The ZIMMERMANN Online Store currently offers two packaging options: our signature gift box packaging and our eco-friendly packaging. Both options include boxes made of recyclable material and contains a percentage of recycled paper.

Find out more on our packaging options here.

Our Client Services experts are available to assist in placing a ZIMMERMANN Online Store order over the phone.

Contact our Client Services team here.

Our Client Services experts would be delighted to offer you a personal shopping experience. The team can assist with size and fit guidance, as well as advice in updating your wardrobe with key seasonal pieces.

Contact our Client Services team here.

We currently do not offer pre-order from our Runway Shows or for our upcoming collections, however you can register interest with Client Services or your preferred Store to become notified if and when your desired item becomes available.

To provide a better experience for all clients, ZIMMERMANN has the following purchase limits per client:

Boutiques and Online:

• No more than three (3) units per style and colour regardless of Full Price or Markdown.

Outlets:

• No more than three (3) units per style and colour.

This policy may change at any time and the new policy will apply from the date of change.

ZIMMERMANN asks that clients voluntarily respect these purchase limits. If staff suspect that the limits are not being respected, ZIMMERMANN may refuse to complete a sale transaction and take further steps as considered appropriate in its discretion.

Our system conducts security checks on transactions at random. This process is for your own security. If your order is selected, our Client Services team will be in touch to request further information from you, which may be a screenshot of the transaction from your bank or your credit card provider's app/website. This screenshot should clearly show the name of Global-e (our service provider), the date of the transaction and the amount paid for the purchase. If this is unable to be completed within 48 hours, orders may be subject to cancellation. For more information please contact Client Services.

Clients can shop in their own currency, including AED, BHD, EGP, ILS, JOD, KWD, OMR, QAR and SAR, with the exception of shipments to Lebanon where pricing is in EUR. Pricing for our AED & SAR currencies follows our In Store pricing, and for all other currencies, pricing is directly converted from EUR, with rounding. Exchange rates are locked in for 90 days from the date of purchase, therefore you would receive any refund in your local currency based on the same exchange rate as your original transaction.

All applicable duties, taxes and fees are included in the price displayed on the product page and in the total amount of the order at checkout.

If you have purchased from the ZIMMERMANN Online Store prior to February 2025, your past order history will not show in your Middle East Online Store account. Please contact Client Services if you need assistance with locating past invoices or order details.

You may return your ZIMMERMANN Online order by returning it back to the Online Store within 15 days from the date of delivery. Items returned outside this period will not be accepted. All items can be returned for a refund. Online order returns can not be accepted at Zimmermann's physical boutique locations.

Read more on our returns policy here.

Submit an online return here.

You must submit a return request on zimmermann.com to be able to return your online order. A return request must be submitted to receive your refund within normal processing times.

We currently don’t offer exchanges on purchases from the Online Store, however if you wish to exchange an item for another style or size, we recommend you simply return your item for an Online Store refund and then purchase the new item separately.

For In-Store full-price purchases, returns can be made within 7 days for a credit note or exchange. All sale items purchased In-Store are final sale. We do not provide refunds for In-Store purchases unless required by law. 

Read more on In-Store return policy here.

You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods, returns processing may take an additional 1-2 business days.

Click here to download a copy of the returns form.

Book your free return with DHL during the return request process. Note that you will require a printer for this service.

Submit an online return here.

Clients will receive their local currency refund based on the same price they paid from their original transaction.

We offer our Ready-to-Wear and Swim & Resort pieces sizes ranging between 0P and 4. All ZIMMERMANN items have their own individual measurments size guides that can be found on their product pages.

Find out more about ZIMMERMANN sizing here.

Our products are produced in limited quantities and may run out of stock. You can register your interest using our "Notify Me" feature on the product page to be notified if the item comes back in stock. You can also view product availability at your local boutique by using our 'Find in Store' feature on each product page. Although we cannot always guarantee the availability of all products, our In-Store and Client Services experts are more than happy to assist you if you are looking for a particular product or cannot find it on our site.

Each indiviudal item has its own care instructions. We recommend refering to the item product page or the care tag in the garment for all care instructions.

ZIMMERMANN fabric and care information can be found here.

ZIMMERMANN takes sustainability seriously. Our design, sourcing, retail, Ecommerce and logistics teams are constantly evaluating the best options in this fast-changing space, and we are committed to being transparent about our journey. We are actively implementing policies and processes to ensure that ZIMMERMANN is a responsible fashion business.

Discover more about ZIMMERMANN's commitment to sustainability here.

Our products are sold exclusively in ZIMMERMANN boutiques, on zimmermann.com and through authorized retailers. To report counterfeit ZIMMERMANN products, contact Client Services here. We appreciate your help against counterfeiting.

You can read more about our Brand Protection policy here

Your privacy and data protection are incredibly important to us.

Your personal data is handled in accordance with ZIMMERMANN’s privacy policy which can be viewed here.

Find your closest ZIMMERMANN Store here.

Our ZIMMERMANN In-Store teams look forward to warmly welcoming you into store.

We maintain the highest standards of hygiene at all our stores, offices and warehouse locations, andcontinue to adhere to all relevant health and hygiene standards in line with guidance from the World Health Organisation.