FAQ
Explore our frequently asked questions
ORDERS AND SHIPPING
All Express and International orders are processed for shipment within 1 business day and shipped Monday to Friday. Once processed, metro deliveries will arrive within 1-2 business days, regional and international deliveries may take an additional 2-3 business days.
During sale periods, processing and delivery times may take 1-2 business days longer.
You will receive a confirmation email upon placing your order and again once your order has been packed. The packing confirmation email will contain your delivery tracking link. If you purchased multiple items in your order, these may be shipped to you in separate parcels. If this occurs, you will receive a unique tracking numbers for each shipment.
In the case of any delay to processing times for any delivery service, you will be notified by email.
If you have any further enquiries you can reach out to our Client Services team who will provide you with an update on your order status.
If you require any changes to your order; including incorrect address details and/or item sizing, contact Client Services immediately. We cannot guarantee any amendments to your order. If your order has already been processed, ZIMMERMANN does not accept responsibility for incorrect details entered.
We cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses.
Orders to these addresses may be subject to cancellation.We accept payments via Apple Pay, American Express, Visa, Mastercard and PayPal and ZIMMERMANN gift cards.
The ZIMMERMANN Online Store currently offers two packaging options: our signature gift box packaging and our eco-friendly packaging. Both options include boxes made of recyclable material and contains a percentage of recycled paper.
Our Client Services experts are more than happy to assist in placing an order over the phone with the ZIMMERMANN Online Store.
Our Client Services experts would be delighted to offer you a personal shopping experience. The team can assist with size and fit guidance, as well as advice in updating your wardrobe with key seasonal pieces. Contact our Client Services team by clicking here.
We currently do not offer pre-order from our Runway Shows or for our upcoming collections, however you can register interest with Client Services or your preferred Store to become notified if and when your desired item becomes available.
Our system conducts fraud checks on transactions at random. This is for your own security. If your order is selected, our Client Services team will be in touch to request further information from you, which may be an electronic copy of a government issued ID or confirmation of a small amount refunded to the card or account you transacted from.
For orders to countries outside of Australia, United States, Europe and United Kingdom, orders are primarily shipped on a Delivery Duty Paid (DDP) basis. This means duties and taxes are calculated and charged based on the items ordered for your shipment destination at checkout. For some destinations orders will be shipped Delivered Duty Unpaid (DDU) and you may be required to pay duties and taxes on customs entry arrival into your country.
Please read our full policy on Currency, Duties & Taxes here.
PRODUCT INFORMATION
We offer our Ready-to-Wear and Swim & Resort pieces sizes ranging between 0P and 4. All ZIMMERMANN items have their own individual measurments size guides that can be found on their product pages.
Our products are produced in limited quantities and may run out of stock. You can register your interest using our "Notify Me" feature on the product page to be notified if the item comes back in stock. You can also view product availability at your local boutique by using our 'Find in Store' function on each product page. Although we cannot always guarantee the availability of all products, our in-store and Client Services experts are more than happy to assist you if you are looking for a particular product or cannot find it on our site.
Each indiviudal item has its own care instructions. We recommend refering to the item product page or the care tag in the garment for all care instructions.
CORPORATE RESPONSIBILITY
ZIMMERMANN takes sustainability seriously. Our design, sourcing, retail, Ecommerce and logistics teams are constantly evaluating the best options in this fast-changing space, and we are committed to being transparent about our journey. We are actively implementing policies and processes to ensure that ZIMMERMANN is a responsible fashion business.
Click here to read more about ZIMMERMANN's commitment to susbainabilty.
Our products are sold exclusively in ZIMMERMANN boutiques, on zimmermann.com and through authorized retailers. To report counterfeit ZIMMERMANN products, please contact Client Services here. We appreciate your help against counterfeiting.
Click here to find out more about our Brand Protection policy.
Your privacy and data protection are incredibly important to us.
Your personal data is handled in accordance with ZIMMERMANN’s privacy policy which can be viewed here.
RETURNS
You may return your ZIMMERMANN Online order by returning it to a ZIMMERMANN Store or by sending it back to the Online Store within 15 days from the date of delivery. Items returned outside this period will not be accepted. All items can be returned for a refund or credit note. Full return policy is detailed on our website.
Click here to submit an online return.
You must submit a return request on ZIMMERMANN.com to be able to return your online order. Please note that a return request must be submitted to receive your refund within normal processing times.
We currently don’t offer exchanges online however if you wish to exchange an item for another style or size, we recommend you simply return your item for an Online Store refund or credit note and then purchase the new item separately. Alternatively you can do this in store.
For In-Store full-price purchases, returns can be made within 7 days for a credit note or exchange. All sale items purchased In-Store are final sale. We do not provide refunds for in-store purchases unless required by law. If you would like to use a credit note issued In-Store for an Online purchase, you will need to reach out to Client Services here.
You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods, returns processing may take an additional 1-2 business days.
You can download a copy of the returns form here.
Please ensure to enclose this form when returning your order, clearly stating your returns number, full name, contact number and email address.
Arrange your free collection with DHL via the link in the return confirmation email. Enter the 10-digit waybill number located under the barcode of your returns label that was provided in your parcel. DHL will collect your return at your booked time and return to ZIMMERMANN for processing. Note that you will require a printer for this service.
You may contact our Client Services team if you need help with your return.
VISIT US
Click here to find your closest boutique.
Our ZIMMERMANN store teams look forward to warmly welcoming you into store.
